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We are hiring for a Corporate Receptionist to join our incredible team at Rapport. You will be part of a team of 5 working alongside our client who is an American global investment company. This is an incredible workspace, where the team deliver luxury experiences to clients and visitors. This is the ideal role for someone who has an incredible ability to build strong relationships with everyone they meet, while at the same time being able to provide unique guest experiences. You will be a vital member of a highly professional team, committed to providing outstanding service and memorable experiences across two client-facing receptions and 17 meeting rooms.
Job Responsibility:
Creating a welcoming environment
Booking the client meeting rooms and supporting the catering team with the room set-up
Assisting with internal and external events
Working effectively with the ground floor team to ensure a seamless guest experience
Welcoming guests at the reception and escorting them to their meeting rooms or the required destination within the building
Working with the hospitality team, and other service providers to ensure the delivery of an exceptional service
Handling all internal and external calls and emails in a professional and timely manner
Always adopting a flexible and adaptable approach when dealing with ad-hoc duties as required
Requirements:
Previous customer service experience within a five-star establishment (e.g., luxury hotel, premium airline, or corporate environment)
Passion and drive to deliver the very highest levels of customer service
Great interpersonal skills, an outgoing and vibrant personality
Excellent command of the English language, both in verbal and written communication
Proficient in MS Word, Excel and other similar software packages
Understanding of professional etiquette
High level of attention to detail
Flexible, proactive, and a genuine passion for helping others
Ability to work well under pressure and act both proactively and intuitively
What we offer:
Exclusive travel and grocery discounts
Life assurance and cash rewards
Complimentary daily breakfast and lunch in the restaurant, as well as snacks and barista beverages