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We are seeking a highly driven and strategic Corporate Operations Leader to manage and scale crowdsourced fleet operations while driving product performance, operational efficiency, and business growth. This role is responsible for overseeing Fleet and Champion applications as business products, ensuring successful rollout, adoption, and continuous improvement across markets. The candidate will lead outsourcing and crowdsourcing strategies, manage key operational KPIs, and support expansion initiatives to enhance service levels and market share. The ideal candidate will combine strong operational expertise with a product mindset, leveraging data, automation, and AI-driven solutions to optimize processes, improve decision-making, and drive efficiency across the last-mile network. This role requires close collaboration with cross-functional teams including Product, Technology, Finance, and Commercial to ensure alignment with overall business objectives and scalable growth.
Job Responsibility
Act as the business owner for Fleet Rollout and support in Champion application Rollout ensuring alignment with operational needs
Define business requirements, enhancements, and support product roadmap development
Monitor application performance, usability, and adoption across markets
Coordinate with product and Digital teams to resolve issues and implement improvements
Drive user adoption through structured rollout plans, training, and continuous feedback loops
Develop and manage crowdsourcing strategies to ensure scalable capacity
Identify opportunities to expand fleet supply while maintaining cost efficiency
Define, track, and monitor key operational KPIs such as SLA, utilization, cost per delivery, and courier performance
Develop performance dashboards and reporting tools using Power BI
Analyze performance trends and identify improvement opportunities
Ensure data-driven decision-making and accountability across operations
Support business growth by ensuring fleet capacity, operational readiness, and alignment with commercial demand while identifying and addressing supply-demand gaps
Lead the rollout of Fleet and support in Champion application rollout across markets
Develop implementation plans, timelines, and success metrics
Ensure smooth transitions from legacy systems to new platforms
Manage changes effectively through communication, training, and stakeholder alignment
Identify manual and inefficient processes and lead automation initiatives to improve operational efficiency and scalability
Leverage AI solutions (e.g., OCR, predictive analytics, workflow automation) to enhance decision-making and streamline operations
Develop and maintain automated dashboards and reporting tools using Power BI while driving continuous improvement through data insights and technology adoption
Requirements
Strong leadership and ownership mindset with the ability to drive end-to-end initiatives
Excellent analytical and problem-solving skills with a data-driven approach
to have a good knowledge of Power BI, data visualization, and performance tracking
Familiarity with AI tools, automation, and digital transformation concepts
Strong understanding of logistics, last-mile operations, and fleet management
Product-oriented mindset with the ability to translate operational needs into system improvements
Effective stakeholder management and cross-functional collaboration skills
Strong communication and presentation abilities
Ability to manage multiple priorities in a fast-paced, dynamic environment
High attention to detail with strong follow-up and execution capabilities
Bachelor’s degree in engineering, Logistics, Supply Chain Management, Business, or a related field
5+ years of experience in logistics, last-mile operations, crowdsourcing models
Proven experience in managing operational KPIs and improving driving performance
Experience working with product or technology teams on system development or rollout
Hands-on experience with Power BI or similar analytics tools is required
Exposure to AI-driven solutions, automation, or process optimization is a strong advantage
Nice to have
Exposure to AI-driven solutions, automation, or process optimization is a strong advantage