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We are looking for a fantastic Receptionist to join our Rapport Network Team, supporting a variety of client sites across Manchester and Leeds. This is a mobile role designed to provide essential cover for holidays, sickness, training, and short-term vacancies within our portfolio. It is a great opportunity for someone who enjoys variety and wants to build experience across different environments. Flexibility is key. You will need to be comfortable travelling between both cities, sometimes at short notice. Whether you are based in Manchester or Leeds, your travel expenses will be fully covered when commuting to the other city. This role is ideal for someone who’s proactive, adaptable, and confident in delivering excellent front-of-house service. You will meet new people, experience a wide range of settings, and receive full training before being placed at any site. You’ll be a key part of a supportive team that values reliability, professionalism, and positive energy.
Job Responsibility:
Covering all roles across the business (receptionist, switchboard, concierge, floor coordinator, lobby host, helpdesk)
Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally
Handling all external and internal calls in a professional manner
Communicating effectively with other departments and service providers, creating a ‘one team’ approach to delighting our guests
Adopting a flexible and adaptable approach at all times when dealing with ad hoc duties as required
Adopting a flexible and adaptable approach to the rota with potential shift/location changes
Requirements:
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Be willing to travel between Leeds and Manchester
Have at least one year of customer-facing experience in a fast-paced environment, such as five-star hotels, corporate settings, or luxury establishments
Demonstrate passion for exceptional customer service and build rapport with diverse stakeholders
Communicate effectively and adapt their working style to various environments
Exhibit strong interpersonal skills and a positive, proactive attitude under pressure
What we offer:
Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
Benefit from a contributory pension scheme for a stable financial tomorrow
Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support
Unlock endless learning and development opportunities to elevate your career
Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
Take one paid day off annually to support a cause you’re passionate about