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We seek a dynamic and adaptable individual who loves customer service and thrives in a team environment. Our Network Team plays a crucial role in supporting over 100 locations, stepping in during operational absences, such as vacations and training sessions. This position is perfect for receptionists who seek diversity and excitement in their work. You will gain exposure to various operations and teams, and we will provide comprehensive training on systems and procedures before assigning you to a site. While the role can be challenging, you will be part of an inclusive, innovative business that values teamwork.
Job Responsibility:
Fulfilling multiple roles across the Rapport portfolio (e.g., receptionist, concierge, lobby host, helpdesk)
Addressing guest requests promptly and courteously, ensuring all needs are met efficiently
Professionally managing all incoming and outgoing calls
Collaborating with other departments and service providers to create a unified approach to guest satisfaction
Remaining flexible and adaptable in response to changing duties and potential shift or location adjustments
Requirements:
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Be willing to travel
Have at least one year of customer-facing experience in a fast-paced environment, such as five-star hotels, corporate settings, or luxury establishments
Demonstrate passion for exceptional customer service and build rapport with diverse stakeholders
Communicate effectively and adapt their working style to various environments
Exhibit strong interpersonal skills and a positive, proactive attitude under pressure
What we offer:
Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
Benefit from a contributory pension scheme for a stable financial tomorrow
Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support
Unlock endless learning and development opportunities to elevate your career
Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
Take one paid day off annually to support a cause you’re passionate about