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An urbane retreat in Beverly Hills - Established in 1975 on a palm-lined residential boulevard, L’Ermitage is a discreet, luxurious getaway located a stone’s throw from the beating heart of Beverly Hills. As the longest-tenured Forbes Five-Star and AAA Five Diamond all-suite hotel in the world, L’Ermitage is committed to offering travelers excellence in hospitality. Reporting to the Director of Sales, the Corporate Group & Transient Sr. Sales Manager will focus on educating travel professionals & company travel planners on L’Ermitage Beverly Hills, moving market share from our competitors, and uncovering new corporate transient business with travel to Beverly Hills / Los Angeles. Through effective relationship building and account management they will deliver the highest levels of guest service and will ensure ongoing client satisfaction. They will be a creative, energetic, and knowledgeable professional, and will be fundamental to the ongoing success of the hotel.
Job Responsibility:
Works collaboratively with the sales team to ensure sales efforts are coordinated and not duplicated
Generate new business, close deals, and increase revenue by soliciting new and existing business, on-site visits and sales tours, and community networking
Identify new business leads by examining local market trends and competition activities
Establish and grow our market share by developing and maintaining relationships with new and existing planners in the corporate transient and group market segments
Manages and develops relationships with key internal and external stakeholders
Conduct performance evaluations, resolve problems, provide open communication, and recommend discipline when appropriate
Ensure training programs are conducted regularly, and Company standards of performance are met
Organize and/or lead scheduled Sales Department and related meetings
Direct the preparation of reports pertaining to the operation of the Sales Department
Coordinate ongoing research of the travel industry to detect market trends and related information for development of new direct sales strategies
Make reasonable and informed recommendations to improve potential business from existing and emerging markets
Establish themselves as a subject matter expert
Represent the properties to the group market segments as needed to increase market penetration and exceed revenue targets
Develop and conduct persuasive verbal sales presentations to prospective clients
Meet with and entertain clients, some of which will require travel
Establish themselves as a brand ambassador serving the customer
Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
Provides excellent customer service consistent with the daily service of the company
Communicate both verbally and in writing to provide clear direction to the staff
Works collaboratively with the commercial team to promote initiatives
Initiate preparation of computerized annual Sales & Marketing Plan and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions
Comply with attendance rules and be available to work on a regular basis
Perform any other job-related duties as assigned
Initiate and sales agreements on the company's behalf, in alignment with property standards
Initiate resumes as needed to ensure a seamless guest experience by communicating key information to internal department stakeholders
Requirements:
A complete understanding forecasting, selling, Beverly Hills, and Los Angeles Comp set
Highly motivated individual who can work independently
Ability to handle confidential information discretely and in the proper manner
Self-starter, and possess excellent presentation skills