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The Engineering Technician II is responsible for investigating and testing warranty returns, and documenting the performance of electrical, mechanical, and environmental tests of current product designs under general supervision. Facilitates continuous improvement activities to reduce the potential for product defects. Partners with Engineering and is involved with problem identification, containment activities, action plan creation and execution. Ensures that the test requirements for product testing and processes are defined and met
Job Responsibility:
Review Warranty Claims and identify trending product issues
Process RMA
Work with Warranty Team to process RMA’s
Test and diagnose electrical and mechanical parts and Generators returned from the field
Setup test equipment and products in proper sequence per testing procedures
Perform tests on existing products for stated criteria involving mechanical, electrical, environmental, and electromechanical functions through ISO 17025 and Laboratory Scope of Operations
Use various mechanical, electrical, and electronic measurement devices
Accurately interpret and document scientific notation, temperature, pressure, and other measurements
Validate laboratory testing methods and demonstrate testing competence per ISO 17025 and the Laboratory Scope of Operations
Maintain test-related documentation in database environment
Analyze test data and prepare formal and informal test reports
Document all findings and report out on the data
Assist with the Generac Engineering Laboratory Audit and organization 5S programs
Update and develop policies and procedures supporting the continuous improvement of the Engineering Labs
Implements resolutions from basic to moderately complex problems
Exercises judgement within procedures and practices in selecting methods and techniques for arriving at solutions
Assist with NPI/ECN changes and other duties as assigned by Quality Supervisor or Manager
Suggest and implement improvements of existing equipment, designs, and/or processes to improve safety, quality, delivery, and productivity
Resolve problems with assistance from peers or supervisors depending on the level and complexity
Actively participate with fellow Lab team members in daily maintenance of Lab environment and preventive maintenance of Lab equipment
Conduct process and product audits to ensure team members are following standardized operating procedures and adhering to all quality standards
Actively participate with fellow Lab team members in daily maintenance of Lab environment and preventive maintenance of Lab equipment
Collaborate with Engineers for planning of testing requirements
Recommend laboratory test equipment and facility requirements
Mentor and train developing technicians
Requirements:
High School Diploma
2 Years of relevant work experience
What we offer:
Competitive Benefits: Health, Dental, Vision, 401k and many more
State-of-the-art facility with an onsite gym, walking trails, café, free parking and many employee activities
Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers
Eligible for summer hours! (Memorial Day – Labor Day)
Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits many employees volunteer their time with the customer support team or on the production line while others go right into storm-affected areas to repair generators
We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days