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Vodafone Logo Vodafone · Customer Service

Corporate Customer Consultant

Türkiye, Istanbul · Job Posted May 27, 2026
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Job Description

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Job Responsibility

  • Manage inbound calls and emails from mobile and fixed customers within the assigned portfolio in a timely and efficient manner
  • Handle customer enquiries, requests, and complaints end-to-end
  • ensure seamless coordination with relevant teams for cases not resolved at first contact and follow through to closure within agreed SLAs
  • Proactively engage with customers through outbound calls
  • conduct customer visits supported by insights such as billing analysis, tariff structures, and campaign details
  • Support the Sales Manager by joining customer visits, particularly during retention periods, and contribute to the overall customer management process
  • Execute regular customer communications via outbound calls and emails, including health checks and dunning (debt reminder) activities
  • Stay up to date with all operational processes, system updates, and knowledge changes
  • effectively utilise the Atlas knowledge platform and provide feedback on gaps and improvement areas
  • Proactively identify potential risks, dissatisfaction drivers, and opportunity areas
  • escalate insights to the management team to enhance customer experience and service quality
  • Promote Metro Ethernet, RadioLink, and Bulk & Fast SMS products via outbound communication channels
  • generate qualified leads for the Sales Manager by actively using the Red CRM system
  • Ensure timely follow-up of missing documents and completion of all processes in full compliance with requirements
  • Adhere to company and departmental policies and procedures, ensuring full compliance in all activities
  • Reduce voluntary churn by providing tailored solutions and retention arguments to customers requesting service termination
  • Manage and resolve complaints received through official channels such as BTK, Web BTK, CEO Office, Social Media, and other regulatory platforms in line with defined service targets

Requirements

  • Higher education degree (Vocational School or University graduate)
  • Strong analytical and reporting capabilities
  • Proficient in preparing effective and impactful presentations
  • Strong coordination and stakeholder management skills
  • Demonstrates an analytical and solution-oriented mindset
  • Excellent communication skills, with the ability to engage effectively across different stakeholders
  • Advanced proficiency in MS Office applications

What we offer

  • Vflexy: Flexible Benefits Program
  • Hybrid working kit
  • Ergonomic kit allowance
  • Digital meal voucher
  • Flexible transportation allowance
  • Employee assistance hotline & counselling
  • Comprehensive and flexible private health insurance
  • Discounted price deals for wide range of products & services
Vodafone - All Job Offers

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