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The Corporate Credit Processing Support Engineer will provide operational support for Corporate Credit Processing systems, ensuring system availability and performance. Candidates should have at least 5 years of IT experience, particularly in Corporate Loan Origination and Collateral Management. The role involves collaboration with various teams and requires strong technical skills in Unix/Linux, Oracle, and Java J2EE. A bachelor's degree in Computer Science or a related field is preferred.
Job Responsibility:
Provide BAU support for Corporate Credit Processing systems such as REACH, Morning Excess, Default & Recovery, Global CIF, Global ADMIN IS, FOCUS systems in bank
Provide operational support and ensure SLI of system availability, online and batch deliverables
Support diverse jurisdictions comprising of SG, MY, CN, International, BOS
Fine tune applications and systems for high performance and higher volume throughput
Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met
Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards
Respond on time to the queries raised by various business units
Provide timely updates regarding production status and progress of issue resolution
Perform impact analysis of enhancements/projects that will impact supported systems
Participate in Disaster Recovery and Business Continuity exercises
Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment
Have a quality mind-set with prevention attitude to attain zero defects
Able to support SIT/UAT/PROD/DR deployment, with DevOps
Able to support relevant software/platform/database upgrade for the systems
Able to work with system delivery team for smooth transition from projects/enhancements to BAU Mode
Able to perform monitoring of systems, manage batch jobs and ensure night batch jobs completed within SLA
Able to identify the underlying problems, analyse the root causes, provide possible solutions and respond to users within SLA
Incident, problem, and service outage management experience
Server Performance, capacity, utilization monitoring and Health monitoring experience
Provide coordination of application support
The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank
He/she follows up to resolve issues reported by users and performs impact analysis related projects/enhancements that will impact the Corporate Banking Services applications
Requirements:
At least 5 years of IT experience
At least 3 years in Corporate Loan Origination / Collateral Management
Knowledge of Integro’s Loan Origination System / Collateral Management platform is highly preferred
Able to understand the application design & workflow in a faster pace
Have knowledge in Unix/Linux, Oracle, Weblogic, Java J2EE, DevOps, Windows, Business Object
Able to understand and communicate in the technical discussion with developers
Bachelor's degree in Computer Science or a related field is preferred