Corporate Counter Teller, HSBC

Corporate Counter Teller

HSBC

Location:
China, Xi'an

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Digital Business Services (DBS) partners closely with business teams to drive simplification and deliver exceptional customer outcomes. The role involves performing accurate and efficient counter service duties, mitigating risks, and providing high-quality customer service in alignment with internal and external regulations. The job also requires collaboration with other teams and improving processes through customer feedback and market insights.

Job Responsibility:

To perform accurate and efficient counter service duties and to offer a high standard of courteous service to customers
Be alertness in counter fraud risk and counterfeit notes identification
To report customer feedback and collect market intelligence in order to seek continuous improvement in customer service
To establish and keep good relationship with valuable customers by providing one-stop customer services
Be familiar with local rules and regulation and internal guidelines and always keep alert for any suspicious Money Laundry activity and do report to superior
Close liaison with colleagues from other lines of business, business segments, products and services
To cross support other OPS team if necessary

Requirements:

Bachelor degree or above, experience in Counter or banking operations field is preferable
Good understanding of local rules and regulations and internal guidelines
Strong sense of responsibility and good communication skills, have a ability to solve the problem with efficiency and meticulous to details
Maintain high level interpersonal skills with good customer services mindset
Be Proficient in business English reading and writing as well as being fluent in spoken English and Mandarin
Self-disciplined, motivated and well-organized, being able to work under pressure
Be proficient to use MS Office applications, such as Outlook Express, Excel, Word, PowerPoint

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 11, 2025

Expiration:
September 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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