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Corporate Concierge

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JLL

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Location:
Australia , Sydney

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are currently seeking a talented and motivated Corporate Concierge, Global Corporate Services to support our client’s premises, located on Philip Street, in Sydney CBD. You will lead the end-to-end experience of our client’s workplace that spans over 23 thousand square feet and is home to a workforce of 80 employees. The workplace incorporates 6 client-facing meeting room and event spaces, with capacity up to 100 pax and 2 pantries. You play a key role in the Corporate Services team. You are the first point of contact for all incoming calls from clients, employees and the general public. Ensuring the experience provided is seamless, welcoming, professional, and aligned to the highest standards required by JLL and our client is paramount. To support our client’s operations, the position will follow a rotating schedule from Monday to Friday, alternating between 8:30am - 5:00pm and 9:30am - 6:00pm shifts. Flexibility will be required where necessary to support after hour facility management activity, and after hour client events. This position is not hybrid.

Job Responsibility:

  • Provide excellent customer service and manage the concierge counter
  • Handle telephone switchboard- both internal and external to the firm
  • Provide high standards in client service delivery via f2f, telephone and email communication
  • Ensure all client requests and inquiries are actioned and answered promptly, accurately, and in a professional manner
  • Proactively manage accurate bookings and resolve meeting room conflicts via the EMS/Book-It system
  • Coordinate and actively involved in event preparation with the event team when needed
  • Liaise with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly
  • Liaise with the building management office and vendors for office matters
  • Coordinate with vendors, explain requirements, seek quotations, provide recommendations & arrange work schedule
  • Perform daily checks of all conference rooms and the office area to ensure stock replenishment and its tidiness
  • Adhere to procedures and processes as well as manage client expectations and anticipate their needs
  • Escorting any contractors on-site by request from manager
  • Provide support for general office administration duties
  • Attend emergency and prepare Incident Report if needed
  • Compile the appropriate reporting for the clients

Requirements:

  • Awesome attitude and high attention to detail
  • Strong customer service and interpersonal skills with ability to relate positively to a wide range of stakeholders
  • Excellent verbal and written communication skills
  • Experience in front-of-house customer service roles within hospitality, aviation, financial services, investment banking or real estate industries
  • Confident, friendly, and engaging personality with ability to balance formality and friendliness
  • Excellent presentation and professional demeanor
  • Ability to work effectively under pressure, while maintaining work prioritisation and planning

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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