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We are currently seeking a talented and motivated Corporate Concierge, Global Corporate Services to support our client’s premises, located on Philip Street, in Sydney CBD. You will lead the end-to-end experience of our client’s workplace that spans over 23 thousand square feet and is home to a workforce of 80 employees. The workplace incorporates 6 client-facing meeting room and event spaces, with capacity up to 100 pax and 2 pantries. You play a key role in the Corporate Services team. You are the first point of contact for all incoming calls from clients, employees and the general public. Ensuring the experience provided is seamless, welcoming, professional, and aligned to the highest standards required by JLL and our client is paramount. To support our client’s operations, the position will follow a rotating schedule from Monday to Friday, alternating between 8:30am - 5:00pm and 9:30am - 6:00pm shifts. Flexibility will be required where necessary to support after hour facility management activity, and after hour client events. This position is not hybrid.
Job Responsibility:
Provide excellent customer service and manage the concierge counter
Handle telephone switchboard- both internal and external to the firm
Provide high standards in client service delivery via f2f, telephone and email communication
Ensure all client requests and inquiries are actioned and answered promptly, accurately, and in a professional manner
Proactively manage accurate bookings and resolve meeting room conflicts via the EMS/Book-It system
Coordinate and actively involved in event preparation with the event team when needed
Liaise with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly
Liaise with the building management office and vendors for office matters
Coordinate with vendors, explain requirements, seek quotations, provide recommendations & arrange work schedule
Perform daily checks of all conference rooms and the office area to ensure stock replenishment and its tidiness
Adhere to procedures and processes as well as manage client expectations and anticipate their needs
Escorting any contractors on-site by request from manager
Provide support for general office administration duties
Attend emergency and prepare Incident Report if needed
Compile the appropriate reporting for the clients
Requirements:
Awesome attitude and high attention to detail
Strong customer service and interpersonal skills with ability to relate positively to a wide range of stakeholders
Excellent verbal and written communication skills
Experience in front-of-house customer service roles within hospitality, aviation, financial services, investment banking or real estate industries
Confident, friendly, and engaging personality with ability to balance formality and friendliness
Excellent presentation and professional demeanor
Ability to work effectively under pressure, while maintaining work prioritisation and planning