Corporate Care Advisor

You will be responsible for owning the customer relationship by managing and resolving calls, live chats and emails efficiently and promptly. You’ll collaborate with teams across Vodafone Business Care and the wider group to resolve customer account queries. You’ll contribute by providing proactive support to Corporate Account Managers and Service Managers to ensure the smooth operation of customer accounts. You’ll need to work closely with Vodafone teams and international partners to resolve technical and network related issues. You’ll contribute by working as part of collaborative environment that consistently delivers World Class Customer Service, with a strong focus on First Contact Resolution. You’ll be able to confidently guide customers toward effective self-service options to enhance their experience. You’ll need to undertake additional responsibilities as required by management to support business needs.