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Corporate After Hours Consultant

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Flight Centre Brand

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Location:
Australia

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Assist clients with travel enquiries outside of business hours
  • Quote and issue new airfare tickets, calculate and reissue air tickets for changes
  • Amend or update bookings on all required land products, both in-GDS and non-GDS channels
  • Adhere to prescribed customer travel policy, FCTG policies and Corporate After-Hours processes at all times

Requirements:

  • Minimum 1 years' experience as a corporate travel consultant with a proven track record of meeting and exceeding KPI targets - only experienced travel consultants will be considered
  • Sabre GDS system experience (Amadeus an added advantage)
  • Ability to interpret fare rules, change fees, additional collections - self-ticketing for new bookings and reissues will be required
  • Exceptional customer service and problem-solving skills to proactively identify and address problems, analysing issues to find effective solutions
  • High degree of accuracy and attention to detail
  • Excellent written and verbal communication skills
  • Ability to work under pressure, manage time effectively and meet deadlines
  • Ability to meet challenges with resourcefulness and work autonomously
  • Flexibility to work a rotating roster based on a 24/7 business, committing to two full weekends per four-week roster (minimum of 8-hour shifts) to meet operational requirements
  • Experience in Lumina, Portal, Genesys and Salesforce Agent Workspace an advantage

Nice to have:

  • Amadeus GDS system experience
  • Experience in Lumina, Portal, Genesys and Salesforce Agent Workspace
What we offer:
  • Individualised Learning & Development pathway options
  • Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
  • Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
  • Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
  • Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
  • Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
  • Mental Health: Support and Employee Assistance Program for staff and family
  • Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering (in Bangkok) and EOFY Celebration
  • Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • paid parental and volunteer leave
  • Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Additional Information:

Job Posted:
May 14, 2026

Work Type:
Remote work
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