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Assist clients with travel enquiries outside of business hours
Quote and issue new airfare tickets, calculate and reissue air tickets for changes
Amend or update bookings on all required land products, both in-GDS and non-GDS channels
Adhere to prescribed customer travel policy, FCTG policies and Corporate After-Hours processes at all times
Requirements:
Minimum 1 years' experience as a corporate travel consultant with a proven track record of meeting and exceeding KPI targets - only experienced travel consultants will be considered
Sabre GDS system experience (Amadeus an added advantage)
Ability to interpret fare rules, change fees, additional collections - self-ticketing for new bookings and reissues will be required
Exceptional customer service and problem-solving skills to proactively identify and address problems, analysing issues to find effective solutions
High degree of accuracy and attention to detail
Excellent written and verbal communication skills
Ability to work under pressure, manage time effectively and meet deadlines
Ability to meet challenges with resourcefulness and work autonomously
Flexibility to work a rotating roster based on a 24/7 business, committing to two full weekends per four-week roster (minimum of 8-hour shifts) to meet operational requirements
Experience in Lumina, Portal, Genesys and Salesforce Agent Workspace an advantage
Nice to have:
Amadeus GDS system experience
Experience in Lumina, Portal, Genesys and Salesforce Agent Workspace
What we offer:
Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering (in Bangkok) and EOFY Celebration
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment