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Four Seasons Logo Four Seasons · Hospitality and Tourism

Core Supervisor

China, Tianjin · Job Posted April 05, 2026
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Job Description

Core Supervisor is responsible for the execution of the Core Department’s policies and procedures (MOS) and manage the daily operation in the absence of managers. Manages the activities of the Core GRO.

Job Responsibility

  • Execute the Core Department’s policies and procedures (MOS) and manage the daily operation in the absence of managers
  • Manage the activities of the Core GRO
  • Conduct training for new staff, organize refreshment training sessions and provide timely feedback to Core staff
  • Update training materials whenever necessary
  • Handle guest complaints keeping senior management well informed of any problems and action taken
  • Maintain reservation standards, work quickly in a high-pressure environment and ability to handle stress
  • Display a high level of integrity and professionalism at all times in dealing with external guests and employees
  • Ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures

Requirements

  • Proficient in verbal/written English
  • proficiency in another language is preferable
  • Pleasant and professional telephone manner
  • Previous experience in Rooms Division or Sales and Marketing
  • Previous reservations and training experience is an asset
  • Strong Customer Service, Multi-tasking, and Communication Skills
  • Knowledge of Opera Property Management System

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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