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Core Supervisor is responsible for the execution of the Core Department’s policies and procedures (MOS) and manage the daily operation in the absence of managers. Manages the activities of the Core GRO.
Job Responsibility:
Execute the Core Department’s policies and procedures (MOS) and manage the daily operation in the absence of managers
Manage the activities of the Core GRO
Conduct training for new staff, organize refreshment training sessions and provide timely feedback to Core staff
Update training materials whenever necessary
Handle guest complaints keeping senior management well informed of any problems and action taken
Maintain reservation standards, work quickly in a high-pressure environment and ability to handle stress
Display a high level of integrity and professionalism at all times in dealing with external guests and employees
Ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures
Requirements:
Proficient in verbal/written English
proficiency in another language is preferable
Pleasant and professional telephone manner
Previous experience in Rooms Division or Sales and Marketing
Previous reservations and training experience is an asset
Strong Customer Service, Multi-tasking, and Communication Skills
Knowledge of Opera Property Management System
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide