Core Services Manager Job at Marriott Bonvoy (Omaha)

Core Services Manager

Marriott Bonvoy

Location:
United States , Omaha

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

56000.00 - 90000.00 USD / Year

Save Job

Apply Position

Job Description:

The overall goal of the Manager of Reservation Sales position is to oversee and maintain a high level of quality within the reservation sales office. Understand the importance of servicing all Marriott customers/guests. Focus on quality, productivity and associate motivation with emphasis on sales training and cross selling of all brands. The Center normally functions on a seven day per week basis. Managers may be required to work different shifts and schedules to accommodate the changing demands of business, including Saturdays, Sundays, and Holidays.

Job Responsibility:

Oversee and maintain a high level of quality within the reservation sales office
Focus on quality, productivity and associate motivation with emphasis on sales training and cross selling of all brands
Be aware of existing accident prevention and safe work practice programs in the center
Maintain a clean, neat, well organized work place
Follow office procedures for handling emergency situations
Follow company and department safety and security policies and procedures
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
Identify and correct unsafe work procedures or conditions
Use Current Best Methods, Marriott International Standard Operating Procedures, and any Local Standard Operating Procedures as a guide
Maintain constant communication with team members individually and as a group
Act as a liaison between the customer and the property in assisting to resolve booking issues and answer questions
Seek awareness of and communicate operation changes/Marriott promotions/ any other issues to all Reservation Sales customers/guests
Lead a team of associates whose primary objective is to be available to answer calls from Marriott customers/guests about making reservations at Marriott properties
Be willing to train and to instruct other members of the department
Provide clear direction and priorities to clarify roles and responsibilities, fostering collaboration and teamwork
Be familiar with other functions required of the Reservation Sales Department and be able to fill in if necessary
Write and issue progressive counseling statements, discipline, and PAFs in a timely manner as warranted
Serve as “Manager On Duty”
Respond sensitively to the needs and feelings of others regardless of status or position
Create and implement recognition programs that highlight and encourage strong performance and good behavior of team members
Use all resources to effectively train all customers/guests to use the Marriott Sales Process
Research and resolve any payroll, scheduling, and attendance issues for team members
Conduct and participate in all departmental meetings
Assist in providing team orientation to new associates within their first thirty days
Serve as otherwise directed or needed to help maintain the effective and efficient operation of the Reservation Center
Maintain an attitude and commitment to provide excellent service to all business partners and associates
Perform a variety of other duties the associate is capable of performing as directed
Maintain a tradition and attitude of providing excellent service to all customers/guests and associates in the center
Achieve continuous team improvement in conversion, calls per hour and revenue per call, while continuously focusing on meeting and exceeding goals set for the calls answered percentage
Help create an ongoing effort to improve the center through personal actions and by contributing ideas
Understand the Center as a business
Strive to meet the requirements of the operation, maintaining the service and the quality levels the Center has set for itself
Responsible for all operational budgetary performance of the department
Regularly monitor team associates, as outlined in expectations, for quality assurance and associate development
Act independently to analyze problems and to formulate plans to overcome challenges to get work done quickly with a high degree of quality
Analyze Performance Reports and Daily Statistics
Implement performance driven strategies to accomplish team goals
Continuously bench mark against “Best of Class” service organizations to understand best practices of enviable operations

Requirements:

High School Diploma or GED equivalent
4 year College Degree preferred
Twelve month’s experience in a customer service or sales environment
Twelve to eighteen months of supervisory or management experience preferred
Above average performance rating (2 or higher) on last performance appraisal
Proven record of willingness to contribute to the success of center initiatives
Ability to function in a fast paced environment, handling multiple priorities simultaneously
Ability to clearly express oneself verbally in the English language
Ability to clearly and effectively express oneself through written means
Maintain a professional appearance with an outgoing, people-oriented personality
Ability to effectively present information in front of a group of people
Ability to demonstrate an understanding of and regular use of a time management process
Demonstrated professional growth in previous positions
Prior experience providing direction and defining priorities to deal with problems involving several concrete variables
Understand how to manage in a culturally diverse work environment

Nice to have:

Working knowledge and ability to operate MARSHA/Merlin computer systems
Working knowledge and ability to operate Microsoft software programs
Ability to read and interpret financial reports preferred
Working knowledge of Marriott Brands
Ability to communicate and build rapport with properties

What we offer:

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account
dependent care flexible spending account
life insurance
disability insurance
accident insurance
adoption expense reimbursements
paid parental leave
educational assistance
paid sick leave
PTO
holidays

Additional Information:

Job Posted:
April 11, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Marriott Bonvoy - All Job Offers

Job Link Share:

Core Services Manager

Marriott Bonvoy

Location:
United States , Omaha

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 11, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Core Services Manager

Service Delivery Manager - Asset Servicing

Regional Product Service Manager

Service Segment Manager

Domain Architect - Service Management

Customer Service Manager

HPC AI-BU District Service Manager

Product Service Manager

Client Accounting and Advisory Services Manager

Core Services Manager

Marriott Bonvoy

Location:United States , Omaha

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 11, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Core Services Manager

Service Delivery Manager - Asset Servicing

Regional Product Service Manager

Service Segment Manager

Domain Architect - Service Management

Customer Service Manager

HPC AI-BU District Service Manager

Product Service Manager

Client Accounting and Advisory Services Manager

Location:
United States , Omaha

Category:
Hospitality and Tourism

Contract Type:
Not provided

Job Posted:
April 11, 2026