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As a Core Supervisor at Four Seasons Red Sea, you will lead the Core Team in ensuring seamless communication between guests and hotel departments. You will oversee daily operations within the Core (Communication Center), ensuring all guest requests, calls, and internal communications are handled with accuracy, efficiency, and warmth. Through your leadership, you will guide and motivate the team to deliver genuine and anticipatory service — upholding the Four Seasons standards of excellence and care. Your role will also involve supporting team training, monitoring service performance, and ensuring that each interaction reflects the brand’s promise of creating memorable experiences for every guest.
Job Responsibility:
Lead the Core Team in ensuring seamless communication between guests and hotel departments
Oversee daily operations within the Core (Communication Center), ensuring all guest requests, calls, and internal communications are handled with accuracy, efficiency, and warmth
Guide and motivate the team to deliver genuine and anticipatory service
Uphold the Four Seasons standards of excellence and care
Support team training
Monitor service performance
Ensure that each interaction reflects the brand’s promise of creating memorable experiences for every guest
Requirements:
Proficiency in written, spoken, and reading English and Arabic
Minimum of 2 years of experience in a similar or supervisory role within a hotel or customer service environment
Strong leadership, communication, and problem-solving skills
Familiarity with hotel systems and call management software preferred
Ability to manage a team in a fast-paced and dynamic environment
Locals only, as per Saudi Labour Law
What we offer:
Competitive basic salary
Competitive live-out allowance
Travel allowance, if applicable
30 days annual vacation
10 public holidays per year
Complimentary employee meals
Medical insurance
Life insurance
Employee Assistance Program
Worldwide complimentary room nights at Four Seasons hotels