Core Operations Transformation Manager, Citi

Citi

Location:
Singapore, Singapore

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Citi is undergoing a Transformation to modernize and simplify the bank. This role involves partnering with various teams, driving process improvement, and delivering operational excellence. Candidates will have the opportunity to grow their career, contribute to community improvement, and shape the future of Citi.

Job Responsibility:

Partner with the operations team, risk and control function and business partners to ensure seamless service delivery across Core Ops activities
Provide effective oversight of third party / Citi affiliate activities, ensuring compliance with service level agreements and regulatory requirements while maintaining operational excellence
Identify and eliminate process inefficiencies, strengthening risk controls and synchronizing operational efforts with strategic priorities to achieve faster payment processing times, more reliable delivery performance and higher customer satisfaction in account services
Support the Core Operations function on overall expense management goals, including monthly expense plan and outlook as well as annual expense/budget planning
Showcase Core Operations function using available data such as volume (MIS), trends, etc. and put together management slides deck communications

Requirements:

Degree holder with about 7-10 years of substantial experience in Operations management
Able to work independently and able to deliver under time constraints
Ability to communicate enhancement and changes to processes/platforms with partners in technology and work to drive change
Excellent written and verbal communication skills, especially under high pressure situations
Meticulous and eye for details
Excellent communication and interpersonal skills
Good understanding of basic accounting, financial planning and analysis concepts
Process Improvement skills
Proficiency with Microsoft Office (MS access, MS excel, Power point)
Project Management Skills

What we offer:

Access to telehealth options, health advocates, confidential counseling and more
Paid Parental Leave Policy
Financial well-being programs
Learning and development resources
Generous paid time off packages
Volunteer resources and tools

Additional Information:

Job Posted:
June 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Core Operations Transformation Manager