Core Operations Co-worker Job at IKEA (Shanghai)

Job Description

To optimise the meeting place experience for the many people to drive visitation to the Meeting Places and IKEA and deliver sustainable business growth for our Partners and Meeting Places. Achieve operational results, drive efficiency improvements, and enhance commercial performance, brand value and sustainability performance of the Meeting Places.

Job Responsibility

In cooperation with Core Operation Team Leader/Manager to be the partner with Facility Management team to ensure delivering good FM service including cleaning with positive impact on customer experience
Be the member of interface between MP Management Team and FM Service for installation of events or any other activities that will require a technical component
Audit tenant fit-out drawing and secure tenant fit-out is in line with related safety and security rules and SOPs
Be the interface member between FM Service and MP Management team in terms of continuous performance improvement in sustainability area including energy, emissions and water management, waste management
Execution of company and other local sustainability initiatives, in cooperation with Community Engagement
Execute Meeting Place Risk Management on fire safety, security, facility safety, natural hazard prevention, traffic safety, crime prevention, training on safety & security and environmental issues, etc.
Day-to-day safety check for firefighting equipment, tenant, audit and accident investigation and recording
Assistant on IKEA Blue Survey issue
Execute all applicable manuals and regulations including Ingka Centres Risk Manual, ICC risk related rule, process and routines
Assist to organize and participate fire drill for the meeting place regularly
Execute meeting place tailored emergency response plan based on ICC general requirements
Record and manage daily, weekly and monthly report per CCTV’s requirement
Manage access cards and backup keys
Other emergency case handling and tasks related with operation assigned by team leaders and managers

Requirements

Knowledge of existing and potential customer’s needs, behaviours and aspirations
Good knowledge about the local sustainability agenda
Basic knowledge in commercial properties operations (shopping centres, hotels etc.)
Shopping Centre Risk Management on fire safety, security, facility safety, natural hazard prevention, traffic safety, crime prevention, etc.
Knowledge of how to create a safe environment for customers and co-workers that is compliant with IKEA global and national health and safety standards
Motivated by working with others
Motivated by the possibility to solve questions/challenges
Motivated by to prove and do better
Motivated by a happy customer
motivated by taking social responsibility
Develops virtual and other collaborative relationships to facilitate current and future objectives
Provides courteous, timely, and helpful services to encourage customer loyalty
Attends to precautions and proper procedures to guard against work related accidents and injuries
Expresses ideas and opinions effectively in spoken conversations

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Core Operations Co-worker

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