Core Network Assurance Engineer

A Core Network Assurance Engineer monitors network elements within teams’ scope and maintains strong knowledge of Vodafone services. His/her role is to detect, escalate, and manage incidents, changes, or problems that may affect service availability and quality, ensuring quick and professional resolution. He/She acts as a single point of contact for internal technical teams, regional NOCs, and domestic or international operators. Following the regionalization of monitoring and first-level fault management, he/she supports increased operational demands with the main goal of maintaining network performance, availability, and service quality. This role requires working effectively in a high-pressure environment, ensuring service assurance and operational excellence. Additionally, the team is responsible for the technical resolution or delegation of customer complaint tickets related to Core and Roaming services.