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Four Seasons Logo Four Seasons · Hospitality and Tourism

Core Manager

United States, Chicago · Job Posted May 27, 2026
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Job Responsibility

  • Selling the hotel and providing information to prospective guests
  • Capturing sales from incoming calls and coordinating details of reservations for all Hotel Rooms, Spa, and Restaurant/Bar
  • Ensuring our guests are well looked after from the start
  • Ensuring that all communication channels operate flawlessly, including the hotel's phone system

Requirements

  • 1-2 years previous experience as a Core or Reservations/Communications Agent
  • High level of typing speed and accuracy
  • Previous experience in a luxury hotel, or similar environment
  • Requires attention to detail and problem-solving skills, as well as a passion for customer service
  • Exceptional communication skills and command of English language
  • Additional language a definite asset for career growth
  • Completion of Post Secondary Education
  • Candidates must have valid work authorization for the U.S.

Nice to have

  • Supervisory or Managerial experience
  • Hospitality or related field

What we offer

  • Energizing Employee Culture
  • Comprehensive learning and development programs
  • Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
  • Paid Time Off & Holiday Pay
  • 401(k) Retirement Plan including Employer Matching Program
  • Inclusive and diverse employee engagement & recognition events all year-round
  • Exclusive discount and travel programs with Four Seasons
  • Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
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