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Four Seasons Logo Four Seasons · Hospitality and Tourism

Core GRO

China, Tianjin · Job Posted April 16, 2026
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Job Description

As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Core GRO ensures that all communication channels operate flawlessly, including the hotel’s phone and operating systems.

Job Responsibility

  • Providing general information about the hotel and assisting callers
  • Responding to emergencies by connecting the appropriate individuals by phone
  • Acts as the friendly and courteous voice of Housekeeping Team when Housekeeping Coordinator is not available
  • Oversees the entire sequence of service ensuring guest accommodations calls and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards

Requirements

  • Exceptional communication skills and command of English language
  • Additional language a definite asset for career growth
  • Completion of Post-Secondary Education in Hospitality or related field
  • Previous Experience in Reservations and/or Front Office on High Volume Call Center
  • Strong Customer Service, Multi-tasking, and Communication Skills

Nice to have

Additional language a definite asset for career growth

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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