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As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Core GRO ensures that all communication channels operate flawlessly, including the hotel’s phone and operating systems.
Job Responsibility:
Providing general information about the hotel and assisting callers
Responding to emergencies by connecting the appropriate individuals by phone
Acts as the friendly and courteous voice of Housekeeping Team when Housekeeping Coordinator is not available
Oversees the entire sequence of service ensuring guest accommodations calls and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards
Requirements:
Exceptional communication skills and command of English language
Additional language a definite asset for career growth
Completion of Post-Secondary Education in Hospitality or related field
Previous Experience in Reservations and/or Front Office on High Volume Call Center
Strong Customer Service, Multi-tasking, and Communication Skills
Nice to have:
Additional language a definite asset for career growth
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide