Core (Communications) Agent Job at Four Seasons (Naples)

Communications / Reservations (CORE) Agent

Four Seasons is powered by our people. We are a collective of individuals who cr...

Location

United States of America , Beverly Hills

Salary:

27.80 - 34.75 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
Exceptional communication skills and command of English language
This position requires an applicant with a flexible schedule and the ability to work different shifts, weekends and holidays.

Job Responsibility

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
Support and assist the Front Desk team as needed
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Handles all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Resolve guest complaints according to Four Seasons Standards
Respond to all guest inquiries and requests for maintenance, housekeeping, in room dining, spa and reservations accurately
Use HotSoS, Opera, Micros, Book4time and Rex (or any other computer application) to log and track these requests
Assist guests in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Communications / Reservations (CORE) Agent

The Beverly Wilshire a Four Seasons Hotel is looking for a Hotel Communications ...

Location

United States of America , Beverly Hills

Salary:

27.80 - 34.75 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
Exceptional communication skills and command of English language
Flexible schedule and the ability to work different shifts, weekends and holidays

Job Responsibility

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
Support and assist the Front Desk team as needed
Will comply with any other additional requests that may arise pertaining to Hotel Communications Agent duties
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Handles all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Resolve guest complaints according to Four Seasons Standards
Respond to all guest inquiries and requests for maintenance, housekeeping, in room dining, spa and reservations accurately
Use HotSoS, Opera, Micros, Book4time and Rex (or any other computer application) to log and track these requests

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Communications and Reservations (CoRe) Agent

Four Seasons is powered by our people. We are a collective of individuals who cr...

Location

Hungary , Budapest

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College degree
Fluency both in written and oral English and Hungarian (a third language is an advantage)
Previous work experience in a relevant position (reservations, front desk) and Opera knowledge are an advantage
should be an excellent team player, very detail-oriented and should have good communication skills
EU work authorization

Job Responsibility

Creating memorable experience for our guests from the booking phase on
Communicating with most of the departments on a daily basis
Assisting sales with group reservations
Understanding and reviewing online reservations
Selling property features such as spa, restaurant and concierge services
Successfully handling incoming and outgoing calls promptly with a pleasant tone of voice, using names when possible, and routing calls to proper extensions
Answering the telephones professionally and utilizing the computer system accordingly
Utilizing the telephone switchboard, the hotel computer system
Accepting and placing wake-up calls for hotel guests
Handling technical issues regarding telecommunication equipment (guest phones technical checks, function room setup, etc.)

What we offer

Competitive salary package
private health insurance
complimentary daily employee meal
exclusive discount and travel programs with Four Seasons
comprehensive learning and development programs
50% discount in our Kollázs restaurant and Múzsa bar
international career opportunities
inclusive and diverse employee engagement events all year-round

Fulltime

Core Agent

Four Seasons Hotel Houston is looking for a Core Agent to join our Front Office ...

Location

United States of America , Houston

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Passion for providing genuine customer service
Ability to read, write and speak English

Job Responsibility

Answers phone inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions
Handles all guest interactions and reservations with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in-house events, directions, etc.
Utilizes and ensures proper working condition of the telephone system, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines
Monitors and responds to hotel fire control panel and emergency and safety situations efficiently and professionally
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
check completed kitchen orders with the guest’s original order
coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
properly and accurately close guest checks

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Core Agent

The Core Agent is a key connector within the resort, playing an essential role i...

Location

Canada , Whistler

Salary:

22.50 - 24.05 CAD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of one to two years' experience in a hotel or guest-focused service environment
Previous experience with Opera PMS is preferred
Exceptional communication skills, with fluency in spoken and written English
Confident and professional telephone presence with the ability to communicate clearly and graciously
A demonstrated commitment to service excellence, collaboration, and teamwork
Strong attention to detail, with the ability to prioritize effectively in a fast-paced environment
Legal authorization to work in Canada
Must be available to work a variety of shifts, including mornings, evenings, weekends, and holidays

Job Responsibility

Serve as a welcoming and knowledgeable first point of contact for guests, managing inbound communications with warmth, efficiency, and professionalism
Engage with guests across multiple platforms, including phone, Four Seasons Messenger, and email, ensuring timely, accurate, and gracious responses
Anticipate guest needs, accommodate special requests, and resolve concerns with discretion and care
Maintain awareness of VIPs, in-house events, and resort offerings, ensuring all interactions align with Forbes and LQA standards
Support personalized moments through guest recognition, including celebrations and preference management
Maintain accurate guest profiles, preferences, and essentials to support personalized service delivery
Review upcoming arrivals and group information to ensure key details, traces, and priorities are properly communicated and actioned
Act as a trusted liaison between departments, communicating clearly and promptly to support seamless daily operations
Remain informed of resort activities, operational updates, and service priorities to ensure consistent messaging and execution
Respond appropriately and calmly to urgent situations, supporting guest and colleague safety at all times

What we offer

Hourly Wage: $22.50 - $24.05
Affordable staff accommodation located in scenic Whistler
Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance
Employee recognition and events including employee of the month, years of service milestones, winter gala, and summer activities
Employee wellness initiatives designed to promote wellbeing and inspiration (yoga, e-bike rides, creative workshops and more!)
Complimentary meal provided every shift in our staff cafeteria
Paid time off
vacation days and additional floating holidays per year
Excellent training and development programs
Exclusive discount and travel programs with Four Seasons worldwide

Fulltime

AWS Agent Core Engineer / DevOps (Observability Focus)

We are looking for an experienced engineer to build and enhance observability ca...

Location

Poland

Salary:

Not provided

Intellias

Expiration Date

Until further notice

Requirements

5+ years of experience working as a DevOps / Platform Engineer
Strong experience with AWS (EKS, EC2, VPC, RDS, Route53, API Gateway, Lambda)
Hands-on experience with Terraform (AWS, Kubernetes/Helm, Hashicorp Vault)
Hands-on experience with Observability tools: New Relic, Open Telemetry
Strong knowledge of Kubernetes
Strong programming skills in Python (scripting, FastAPI, Swagger) and Bash / PowerShell
Solid understanding of monitoring, logging, and distributed tracing concepts
Experience with containerization (Docker, Kubernetes)
Experience with CI/CD tools (Jenkins, GitLab)
Experience with configuration management tools (Ansible, Chef, Puppet)

Job Responsibility

Design and implement observability frameworks for agent-based and distributed systems
Build and maintain monitoring, logging, and tracing pipelines
Develop dashboards and alerts to ensure system health and performance visibility
Analyze system behavior and identify performance bottlenecks and anomalies
Ensure high availability and reliability of runtime components
Integrate observability tools with AWS infrastructure and CI/CD pipelines
Support incident response, troubleshooting, and root cause analysis
Collaborate with platform and AI teams to improve system transparency and operability

Fulltime

AWS Agent Core Engineer /DevOps (Runtime Focus)

We are looking for an experienced engineer to build and optimize runtime environ...

Location

Poland

Salary:

Not provided

Intellias

Expiration Date

Until further notice

Requirements

5+ years of experience working as a DevOps / Platform Engineer
Strong experience with AWS (EKS, EC2, VPC, RDS, Route53, API Gateway, Lambda)
Hands-on experience with Terraform (AWS, Kubernetes/Helm, Hashicorp Vault)
Strong knowledge of Kubernetes
Strong programming skills in Python (scripting, FastAPI, Swagger) and Bash / PowerShell
Experience with runtime systems, distributed architectures, or execution environments
Experience with containerization (Docker, Kubernetes)
Experience with CI/CD tools (Jenkins, GitLab)
Experience with monitoring and logging (Prometheus, ELK, OpenTelemetry)
Experience with configuration management tools (Ansible, Chef, Puppet)

Job Responsibility

Design, build, and maintain runtime environments for agent-based applications on AWS
Develop and optimize execution layers for distributed and event-driven systems
Ensure scalability, reliability, and performance of runtime workloads
Integrate agent-based solutions with AWS infrastructure and services
Support deployment and lifecycle management of runtime components
Collaborate with platform and AI teams to enable efficient agent execution and orchestration
Monitor and troubleshoot runtime issues in distributed environments
Implement best practices for resilience, fault tolerance, and observability

Core Agent

As a Communication Agent, you will play a key role in providing prompt and perso...

Location

Costa Rica , Peninsula Papagayo

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Proficiency in written, spoken, and reading English
Basic computer skills (Word, Excel, email)
training provided for hotel-specific software
High School Diploma
Experience in Reservations and/or Front Office at a high-volume call center
Strong customer service, communication, and interpersonal skills

Job Responsibility

Provide general information and support to all callers
Successfully operate the telephone switchboard
Utilize the Golden guest profile system to ensure maximum accuracy and guest recognition
Manage guest interactions via phone, email, messenger, or fax
Accept and manage wake-up calls for guests
Properly handle Do Not Disturb requests, busy extensions, call transfers, and other call-related functions
Report and log any phone maintenance and operational issues
Handle chat messages accurately and efficiently
Respond appropriately to hotel emergencies or safety situations
Perform other tasks or projects as assigned by hotel management

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Additional property-specific benefits as available

Fulltime

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Core (Communications) Agent

Job Description

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