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The CORE Clinical Coordinator supports administrative and operational activities in the home health referral process to ensure complete, timely, and accurate referrals are processed and transitioned to the agency for evaluation and care.
Job Responsibility:
Receives and reviews referrals and ensures timely and accurate responses
Provides clinical review of referrals for non-clinical team members and may assist with obtaining verbal orders when needed
Ensures referrals include all required elements
Identifies any missing criteria requiring follow-up and communicates with appropriate team members for completion
Provides administrative support to CORE team by triaging incoming calls and entering referrals into the operating system
Communicates accurate referral information within CORE and to business development and clinical/operational teams
Actively uses systems supporting referral processes, including Forcura, e-portals, and Homecare Homebase
Serves as a liaison between operations and business development
Understands and supports admission criteria, both clinical and socio-economic, to facilitate timely decision-making and admissions
Provides general information about agency services to patients, their families, and referral sources, including timelines for patients requiring authorization for services
Ensures non-admits are labeled timely, thoroughly, and accurately
All other duties as assigned
Requirements:
Clinical background required
Familiarity with healthcare referral processes preferred
Strong organizational and multitasking abilities required
Excellent customer service skills required
Required to travel 50% of the time
Proficiency with Microsoft Office and referral systems like Forcura, e-portals, and Homecare Homebase
Strong communication skills to liaise between clinical and non-clinical teams
Knowledge of clinical practices and admission criteria