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You’ll play a key leadership role in supporting, optimizing, and evolving the credit union’s Fiserv DNA core banking platform. This role blends hands-on technical expertise with people leadership, operational rigor, and cross-functional collaboration to ensure the core banking environment is reliable, scalable, and aligned with business goals.
Job Responsibility:
Oversee daily administration, maintenance, and enhancement of the Fiserv DNA core banking system
Lead a team responsible for core system support, integrations, upgrades, and vendor coordination
Partner with cross-functional teams using Agile methodologies (sprint planning, backlog grooming, retrospectives)
Use Azure DevOps to manage work intake, releases, and delivery tracking
Implement and manage automation workflows (OpCon SMA or similar) to streamline core operations
Monitor system performance, availability, and SLAs
proactively resolve issues
Leverage data, analytics, and AI-enabled tools to identify trends and improve operational efficiency
Track and report KPIs, system health metrics, and project milestones to leadership
Support disaster recovery and business continuity planning for core and integrated systems
Maintain accurate system documentation, configurations, and operational procedures
Mentor and develop team members while fostering accountability and continuous improvement
Requirements:
3+ years of experience supporting core banking systems, including 2+ years hands-on with Fiserv DNA
Proven experience managing system integrations and troubleshooting complex issues
Leadership experience within a technical or platform team
Working knowledge of Agile frameworks (Scrum or Kanban)
Experience using Azure DevOps for task, release, and project management
Hands-on experience with OpCon SMA or similar automation/orchestration tools
Strong problem-solving, communication, and stakeholder-management skills
Comfortable operating in a fast-paced, regulated environment
Authorization to work in the US is a precondition of employment
Nice to have:
Agile certification is a plus
Experience with analytics, automation, or AI-enabled tools is a strong plus