This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a Communication Agent, you will play a key role in providing prompt and personalized guest assistance, ensuring exceptional customer satisfaction while adhering to Four Seasons' policies and standards. You will efficiently manage and direct calls, messages, and administrative tasks related to guest and employee reservations.
Job Responsibility:
Provide general information and support to all callers
Successfully operate the telephone switchboard
Utilize the Golden guest profile system to ensure maximum accuracy and guest recognition
Manage guest interactions via phone, email, messenger, or fax
Accept and manage wake-up calls for guests
Properly handle Do Not Disturb requests, busy extensions, call transfers, and other call-related functions
Report and log any phone maintenance and operational issues
Handle chat messages accurately and efficiently
Respond appropriately to hotel emergencies or safety situations
Perform other tasks or projects as assigned by hotel management
Requirements:
Proficiency in written, spoken, and reading English
Basic computer skills (Word, Excel, email)
training provided for hotel-specific software
High School Diploma
Experience in Reservations and/or Front Office at a high-volume call center
Strong customer service, communication, and interpersonal skills
Nice to have:
Proficiency in written, spoken, and reading Spanish
What we offer:
Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Additional property-specific benefits as available