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Four Seasons Logo Four Seasons · Hospitality and Tourism

Core Agent

Canada, Whistler 22.50 - 24.05 CAD / Hour · Job Posted February 16, 2026
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Job Description

The Core Agent is a pivotal role in the hotel as they manage the central telephone and chat system within the hotel Core Agents take In Room Dining orders, divert external and internal calls, respond to guests over “chat”, relay messages from Housekeeping to the Front Office team and handle reservations on a limited basis. All while remaining calm, professional and providing a high level of consistent service.

Job Responsibility

  • Answer phone inquiries efficiently and courteously, using guest names when possible and directing calls to the appropriate extensions
  • Handle all guest interactions with the utmost hospitality and professionalism, accommodating special requests and resolving complaints
  • assist with inquiries about hotel services, hours of operation, key personnel, in-house events, and directions
  • Take in-room dining orders from guests, relay special requests to the kitchen using the hotel's point-of-sale system
  • Coordinate timely delivery of orders by Room Service Servers according to Four Seasons standards
  • Provide alternative menu recommendations based on guest preferences and promote goods or services
  • Assist guests with amenity requests, explain service types and costs, prepare corresponding charges, and handle refunds, exchanges, and credits for returned services
  • Prepare a daily amenity list for delivery by Room Service Servers
  • Assign rooms to Room Attendants, dispatch Housemen/Runners as needed, and support day-to-day Housekeeping Operations
  • Utilize and ensure the proper working condition of the telephone switchboard and hotel computer systems
  • Communicate with all departments through various platforms, such as Teams, HotSOS, Rex, and email, to promptly and accurately address specific requests and demands
  • Engage with guests via multiple platforms, including FS Messenger, phone, and email
  • Respond swiftly and effectively in any hotel emergency or safety situation
  • Demonstrate teamwork, working harmoniously and professionally with colleagues and superiors
  • Maintain the highest level of professionalism with a friendly and calm demeanor

Requirements

  • 1-2 years working in hotels or customer service
  • Previous experience with Opera PMS preferred
  • Must have excellent verbal and written skills in English
  • Strong phone skills needed
  • Excellent commitment to service and teamwork
  • Great attention to detail and the ability to work in a fast-paced environment
  • Ability to work in Canada

What we offer

  • Competitive wages
  • Leisure benefit (ski pass or leisure allowance)
  • Access to affordable shared staff accommodation
  • Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.
  • Complimentary meal per shift in our employee dining room
  • Paid time off
  • vacation days and additional floating holidays per year
  • Excellent training and development program
  • Discovery Nights at Four Seasons worldwide
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