Core Agent

• Answers and directs phone calls, take reservation inquiries, in room dining order taking, HotSOS requests, email and faxes
• Maintain a harmonious and professional relationship with co-workers, supervisors and all departments
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
• Develop healthy and happy relation with other front office team member
• Assist in other areas of the department as needed
• Ensure all local and corporate policies, works rules and benchmark standard are properly applied
• Utilize Golden appropriately for a maximum guest recognition/satisfaction
• Developing guest connection and gain feedback from the guest
• Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems, high-speed Internet system and facsimile machines
• Familiar to security Issues (Fire Alarm Procedures, Calling the house doctor, Bomb threats, Guest/Staff confidentiality)
• Ability to understand and have full knowledge of Hotel Information
• Monitors and responds to hotel fire control panel and emergency and safety situations
• Proficient in Four Seasons Chat platform
• Accepts and delivers wake-up calls, messages and facsimiles in a timely manner
• Assist with responsibilities and duties in the absence of Reservationists and In Room Dining – Order Taking
• Perform any additional duties as assigned by Reservation/PBX Manager/Front Office manager or Director of Room
• Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue
• Mindful of orders and supplies and mindful printing documents order what is necessary
• Good communication with restaurant managers and Chefs and maximized the seats for our guests
• Response to guests in efficient manner and avoid and delays
• Collect guests’ preferences and share with service team

• Require a flexible schedule in order to accomplish all major responsibilities and tasks
• Require a working technical knowledge of generally accepted accounting principles and Four Seasons Internal Controls, Policies and Procedures as they relates to Cashiering
• Ability to operate fax, scanner, copier, telephone, adding machine, calculator
• Require knowledge of and the ability to operate computer equipment and Microsoft Office Suite software, Opera and other technology required base on Four Seasons requirement such as HotSos, GRMS, MobileApp, Switchboard, Messenger etc.
• Ability to read, write and speak English and Japanese
• Excellent written and verbal communication skills to prepare and deliver reports

Other foreign language are preferable

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• 50％F&B outlet discount for other Four Seasons Hotel in Japan
• Complimentary Employee Meals
• Social insurance
• Define contribution benefit
• Yearly health checks up