Core Agent

• Provide general information and support to all callers
• Operate the telephone switchboard, answering all incoming calls promptly
• Utilize the Golden guest profile system
• Manage guest interactions via phone, email, messenger, or fax
• Accept and manage wake-up calls for guests
• Handle “Do Not Disturb” requests, busy extensions, call transfers
• Report and log any phone maintenance and operational issues
• Handle chat messages accurately and efficiently
• Respond appropriately to hotel emergencies or safety situations
• Perform other tasks or projects as assigned by hotel management

• Proficiency in written, spoken, and reading English
• Proficiency in written, spoken, and reading Spanish (preferred)
• Basic computer skills (Word, Excel, email)
• High School Diploma
• Experience in Reservations and/or Front Office at a high-volume call center
• Strong customer service, communication, and interpersonal skills

Proficiency in written, spoken, and reading Spanish

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• Additional property-specific benefits as available