Core Agent

• Selling the hotel and providing information to prospective guests
• Capturing sales from incoming calls
• Coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service
• Ensuring guests are well looked after from the start
• Ensuring all communication channels operate flawlessly, including the hotel’s phone and paging system
• Providing general information about the hotel and assisting callers
• Responding to emergencies by connecting to the appropriate individuals by phone or radio
• Acting as the friendly and courteous voice of Room Service and Housekeeping Team
• Acting as an authority on all available food menus, including daily specials, alternative cuisine and all beverage lists
• Making recommendations to accommodate guests’ preferences and dietary restrictions
• Overseeing the entire sequence of service ensuring guest accommodations, calls and food and beverage orders and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards

• Excellent phone skills
• Ability to multitask
• Problem-solving skills
• Passion for service and hospitality
• Willing team player
• Comfortable with computer systems
• Comfortable communicating over the telephone
• Excellent personal presentation and interpersonal skills
• Pleasant voice
• Positive attitude
• Fluency in reading, writing, and spoken English
• Solid food and beverage knowledge
• Flexible schedule
• Ability to work all shifts, weekends, and holidays

Access to a robust benefit plan