Core Agent

• Serve as a welcoming and knowledgeable first point of contact for guests, managing inbound communications with warmth, efficiency, and professionalism
• Engage with guests across multiple platforms, including phone, Four Seasons Messenger, and email, ensuring timely, accurate, and gracious responses
• Anticipate guest needs, accommodate special requests, and resolve concerns with discretion and care
• Maintain awareness of VIPs, in-house events, and resort offerings, ensuring all interactions align with Forbes and LQA standards
• Support personalized moments through guest recognition, including celebrations and preference management
• Maintain accurate guest profiles, preferences, and essentials to support personalized service delivery
• Review upcoming arrivals and group information to ensure key details, traces, and priorities are properly communicated and actioned
• Act as a trusted liaison between departments, communicating clearly and promptly to support seamless daily operations
• Remain informed of resort activities, operational updates, and service priorities to ensure consistent messaging and execution
• Respond appropriately and calmly to urgent situations, supporting guest and colleague safety at all times
• Demonstrate strong teamwork and collaboration, fostering positive working relationships across the resort
• Uphold a polished, composed, and service-driven demeanor in every interaction

• Minimum of one to two years' experience in a hotel or guest-focused service environment
• Previous experience with Opera PMS is preferred
• Exceptional communication skills, with fluency in spoken and written English
• Confident and professional telephone presence with the ability to communicate clearly and graciously
• A demonstrated commitment to service excellence, collaboration, and teamwork
• Strong attention to detail, with the ability to prioritize effectively in a fast-paced environment
• Legal authorization to work in Canada
• Must be available to work a variety of shifts, including mornings, evenings, weekends, and holidays

Previous experience with Opera PMS is preferred

• Hourly Wage: $22.50 - $24.05
• Affordable staff accommodation located in scenic Whistler
• Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance
• Employee recognition and events including employee of the month, years of service milestones, winter gala, and summer activities
• Employee wellness initiatives designed to promote wellbeing and inspiration (yoga, e-bike rides, creative workshops and more!)
• Complimentary meal provided every shift in our staff cafeteria
• Paid time off
• vacation days and additional floating holidays per year
• Excellent training and development programs
• Exclusive discount and travel programs with Four Seasons worldwide