Core Agent Job at Four Seasons (Houston)

Core Agent

The Core Agent is a key connector within the resort, playing an essential role i...

Location

Canada , Whistler

Salary:

22.50 - 24.05 CAD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of one to two years' experience in a hotel or guest-focused service environment
Previous experience with Opera PMS is preferred
Exceptional communication skills, with fluency in spoken and written English
Confident and professional telephone presence with the ability to communicate clearly and graciously
A demonstrated commitment to service excellence, collaboration, and teamwork
Strong attention to detail, with the ability to prioritize effectively in a fast-paced environment
Legal authorization to work in Canada
Must be available to work a variety of shifts, including mornings, evenings, weekends, and holidays

Job Responsibility

Serve as a welcoming and knowledgeable first point of contact for guests, managing inbound communications with warmth, efficiency, and professionalism
Engage with guests across multiple platforms, including phone, Four Seasons Messenger, and email, ensuring timely, accurate, and gracious responses
Anticipate guest needs, accommodate special requests, and resolve concerns with discretion and care
Maintain awareness of VIPs, in-house events, and resort offerings, ensuring all interactions align with Forbes and LQA standards
Support personalized moments through guest recognition, including celebrations and preference management
Maintain accurate guest profiles, preferences, and essentials to support personalized service delivery
Review upcoming arrivals and group information to ensure key details, traces, and priorities are properly communicated and actioned
Act as a trusted liaison between departments, communicating clearly and promptly to support seamless daily operations
Remain informed of resort activities, operational updates, and service priorities to ensure consistent messaging and execution
Respond appropriately and calmly to urgent situations, supporting guest and colleague safety at all times

What we offer

Hourly Wage: $22.50 - $24.05
Affordable staff accommodation located in scenic Whistler
Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance
Employee recognition and events including employee of the month, years of service milestones, winter gala, and summer activities
Employee wellness initiatives designed to promote wellbeing and inspiration (yoga, e-bike rides, creative workshops and more!)
Complimentary meal provided every shift in our staff cafeteria
Paid time off
vacation days and additional floating holidays per year
Excellent training and development programs
Exclusive discount and travel programs with Four Seasons worldwide

Fulltime

Core Agent

As a Communication Agent, you will play a key role in providing prompt and perso...

Location

Costa Rica , Peninsula Papagayo

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Proficiency in written, spoken, and reading English
Basic computer skills (Word, Excel, email)
training provided for hotel-specific software
High School Diploma
Experience in Reservations and/or Front Office at a high-volume call center
Strong customer service, communication, and interpersonal skills

Job Responsibility

Provide general information and support to all callers
Successfully operate the telephone switchboard
Utilize the Golden guest profile system to ensure maximum accuracy and guest recognition
Manage guest interactions via phone, email, messenger, or fax
Accept and manage wake-up calls for guests
Properly handle Do Not Disturb requests, busy extensions, call transfers, and other call-related functions
Report and log any phone maintenance and operational issues
Handle chat messages accurately and efficiently
Respond appropriately to hotel emergencies or safety situations
Perform other tasks or projects as assigned by hotel management

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Additional property-specific benefits as available

Fulltime

Core Agent

About the role Answers and directs internal and external communication in an ef...

Location

United States of America , Atlanta

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Must be able to analyze guest situations and make suggestions that meets and exceeds the guests' expectations of the hotel
Must be fluent in English
Ability to analyze, prioritize, organize and follow up with a strong sense of urgency
Excellent interpersonal and communication skills, in person and by computer and telephone
Strong working knowledge of computers including but not limited to windows and various reservation systems
Skills and Ability to learn and master multiple software systems
Must be organized with the ability to handle multiple tasks
Previous hotel experience in a Reservations, Front Office, Sales and Marketing is preferred
Continuous sitting for majority of the shift

Job Responsibility

Answers and directs internal and external communication in an efficient, courteous and professional manner
Responsible for selling the hotel and providing information to prospective guests
Capture sales from the incoming calls and coordinate details of each reservation to ensure to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Capture sales for incoming calls related to room, spa, restaurant reservations and in-room dining requests
Accurately coordinate details of each reservation or request
Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
Manage the general reservations and guest communication e-mail inboxes
Accepts and delivers mobile instant messages, wake-up calls, messages and facsimiles in a timely manner
Handle guest complaints in accordance with Four Seasons policy

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounted rates for transit and parking

Fulltime

Core Agent

The Core Agent is responsible for ensuring all communication channels operate fl...

Location

China , Taipa, Macao

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A minimum of a High School or equivalent education
Reading, writing and oral proficiency in the English language and Cantonese/Mandarin
Fluency in a language other than English strongly preferred
Pleasant and caring attitude toward the guest
Able to work flexible hours

Job Responsibility

Ensure all communication channels operate flawlessly, including the hotel’s phone and operating systems
Provide general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone
Act as the friendly and courteous voice of various departments of the hotel
Communicate requests including, Wake up calls, phone transfers, give and take messages, emergency requests and other various inquiries
Conduct reservation calls and proper follow up, including confirmation, input or cancelation of reservations including all systems inputs for it
Interact with all stakeholders allowing for a smooth and complete reservation
Follow up on Housekeeping requests including services and items and pass the request the Housekeeping Coordinators

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Core Agent

The Four Seasons Hotel New York Downtown is looking for a Core Agent who share a...

Location

United States of America , New York

Salary:

30.00 - 39.00 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent phone skills
Ability to multitask
Problem-solving skills
Passion for service and hospitality
Willing team player
Comfortable with computer systems
Comfortable communicating over the telephone
Excellent personal presentation and interpersonal skills
Pleasant voice
Positive attitude

Job Responsibility

Selling the hotel and providing information to prospective guests
Capturing sales from incoming calls
Coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service
Ensuring guests are well looked after from the start
Ensuring all communication channels operate flawlessly, including the hotel’s phone and paging system
Providing general information about the hotel and assisting callers
Responding to emergencies by connecting to the appropriate individuals by phone or radio
Acting as the friendly and courteous voice of Room Service and Housekeeping Team
Acting as an authority on all available food menus, including daily specials, alternative cuisine and all beverage lists
Making recommendations to accommodate guests’ preferences and dietary restrictions

What we offer

Access to a robust benefit plan

Fulltime

Core Agent

To courteously answer in-coming calls, assist with guests’ requests and to handl...

Location

Mauritius , Beau Champ

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Holds a diploma in Hospitality and/or 1 -2 years of relevant experience in 5 star hotels/resorts.
Fluent in both English and French, an additional third language beneficial
Possesses excellent math and psychometric abilities.
Possesses business acumen, well-developed guest skills and personal flair.
Computer literate and working knowledge of Opera/ PMS.

Job Responsibility

To courteously answer in-coming calls, assist with guests’ requests and to handle messages accurately and in a timely manner.
Executes all tasks assigned by his/her superiors
Demonstrates a high degree of standards awareness
promotes teamwork and acts as role model
Attends all scheduled training sessions
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers
Adheres to the hotel's code of conduct and grooming & hygiene standards
Is seen as working hands-on, assists colleagues in crunch times
Actively participates in briefings and meetings
Maintains a clean and orderly work area and promotes a safe working environment

Fulltime

Core Agent

Four Seasons Hotel Houston is looking for a Core Agent to join our Front Office ...

Location

United States of America , Houston

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Passion for providing genuine customer service
Ability to read, write and speak English

Job Responsibility

Answers phone inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions
Handles all guest interactions and reservations with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in-house events, directions, etc
Utilizes and ensures proper working condition of the telephone system, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines
Monitors and responds to hotel fire control panel and emergency and safety situations efficiently and professionally
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
check completed kitchen orders with the guest’s original order
coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
properly and accurately close guest checks

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Core Agent

About the role: Answers and directs phone calls, take reservation inquiries, in ...

Location

Japan , Tokyo

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills to prepare and deliver reports
Apply an ethical approach to the outcome of situations
Plan and monitor duties to ensure effective and efficient use of all available resources
Strong interpersonal and relationship-building skills to work with peers, superiors and clients
Must possess legal work authorization for Japan
Must be fluent in English and Japanese business communication

Job Responsibility

Answers and directs phone calls
Take reservation inquiries
In room dining order taking
HotSOS requests
Email and faxes in an efficient, courteous and professional manner
Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue
Actively seeking solution to resolve the problem
Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems, high-speed Internet system and facsimile machines
Ability to understand and have full knowledge of Hotel Information
Assist guest with placing restaurant reservations and managing in-room dining order

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
50％F&B outlet discount for other Four Seasons Hotel in Japan (except SÉZANNE)
Complimentary Employee Meals
Social insurance
Define contribution benefit
Yearly health check up

Fulltime

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