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The Core Agent is responsible for ensuring all communication channels operate flawlessly, including the hotel’s phone and operating systems. Combining the duties of different areas including but not limited to: Reservations functions between guests, casino, wholesalers, Travel agents and other different stake holders. Communications between all guests and different services of the hotel, directly or indirectly associated with CORE Agent as in Guest Relations Specialist handling, follow up and reviews required on a daily basis.
Job Responsibility:
Ensure all communication channels operate flawlessly, including the hotel’s phone and operating systems
Provide general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone
Act as the friendly and courteous voice of various departments of the hotel
Communicate requests including, Wake up calls, phone transfers, give and take messages, emergency requests and other various inquiries
Conduct reservation calls and proper follow up, including confirmation, input or cancelation of reservations including all systems inputs for it
Interact with all stakeholders allowing for a smooth and complete reservation
Follow up on Housekeeping requests including services and items and pass the request the Housekeeping Coordinators
Requirements:
A minimum of a High School or equivalent education
Reading, writing and oral proficiency in the English language and Cantonese/Mandarin
Fluency in a language other than English strongly preferred
Pleasant and caring attitude toward the guest
Able to work flexible hours
Nice to have:
Fluency in a language other than English
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide