Core Agent - Telecommunications Job at Four Seasons (Río Grande)

Communications and Reservations (CoRe) Agent

Four Seasons is powered by our people. We are a collective of individuals who cr...

Location

Hungary , Budapest

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College degree
Fluency both in written and oral English and Hungarian (a third language is an advantage)
Previous work experience in a relevant position (reservations, front desk) and Opera knowledge are an advantage
should be an excellent team player, very detail-oriented and should have good communication skills
EU work authorization

Job Responsibility

Creating memorable experience for our guests from the booking phase on
Communicating with most of the departments on a daily basis
Assisting sales with group reservations
Understanding and reviewing online reservations
Selling property features such as spa, restaurant and concierge services
Successfully handling incoming and outgoing calls promptly with a pleasant tone of voice, using names when possible, and routing calls to proper extensions
Answering the telephones professionally and utilizing the computer system accordingly
Utilizing the telephone switchboard, the hotel computer system
Accepting and placing wake-up calls for hotel guests
Handling technical issues regarding telecommunication equipment (guest phones technical checks, function room setup, etc.)

What we offer

Competitive salary package
private health insurance
complimentary daily employee meal
exclusive discount and travel programs with Four Seasons
comprehensive learning and development programs
50% discount in our Kollázs restaurant and Múzsa bar
international career opportunities
inclusive and diverse employee engagement events all year-round

Fulltime

Communications / Reservations (CORE) Agent

Four Seasons is powered by our people. We are a collective of individuals who cr...

Location

United States of America , Beverly Hills

Salary:

27.80 - 34.75 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
Exceptional communication skills and command of English language
This position requires an applicant with a flexible schedule and the ability to work different shifts, weekends and holidays.

Job Responsibility

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
Support and assist the Front Desk team as needed
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Handles all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Resolve guest complaints according to Four Seasons Standards
Respond to all guest inquiries and requests for maintenance, housekeeping, in room dining, spa and reservations accurately
Use HotSoS, Opera, Micros, Book4time and Rex (or any other computer application) to log and track these requests
Assist guests in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Core Agent (Tel Operator)

The Core Agent answers and directs phone calls, creates restaurant and spa reser...

Location

United States of America , Río Grande

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Passion for providing genuine customer service
High level of professionalism
Previous experience in Guest Services roles and employment experience within a luxury Hotels is considered an asset
Strong communication skills

Job Responsibility

Answers and directs phone calls, creates restaurant and spa reservations, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Completes administrative and verification tasks related to guest reservations, employee reservations, call volume, and revenue tracking
Answers phone inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions
Handles all guest interactions and reservations with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in-house events, directions, etc
Utilizes and ensures proper working condition of the telephone system, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines
Monitors and responds to hotel fire control panel and emergency and safety situations efficiently and professionally
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
check completed kitchen orders with the guest’s original order

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Communications / Reservations (CORE) Agent

The Beverly Wilshire a Four Seasons Hotel is looking for a Hotel Communications ...

Location

United States of America , Beverly Hills

Salary:

27.80 - 34.75 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
Exceptional communication skills and command of English language
Flexible schedule and the ability to work different shifts, weekends and holidays

Job Responsibility

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
Support and assist the Front Desk team as needed
Will comply with any other additional requests that may arise pertaining to Hotel Communications Agent duties
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Handles all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Resolve guest complaints according to Four Seasons Standards
Respond to all guest inquiries and requests for maintenance, housekeeping, in room dining, spa and reservations accurately
Use HotSoS, Opera, Micros, Book4time and Rex (or any other computer application) to log and track these requests

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Communications / Reservations Agent

Four Seasons Beverly Wilshire is looking for a Hotel Communications Agent who sh...

Location

United States of America , Beverly Hills

Salary:

27.80 - 34.75 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
Exceptional communication skills and command of English language
Flexible schedule and the ability to work different shifts, weekends and holidays

Job Responsibility

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
Support and assist the Front Desk team as needed
Monitor and respond to hotel emergency and safety situations

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Access to a robust benefit plan
Opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Delivery Lead (Data & AI Transformation)

As Google Cloud's premier partner in AI and Data Transformation, we provide worl...

Location

United Kingdom , London

Salary:

Not provided

Datatonic

Expiration Date

Until further notice

Requirements

Multiple years of experience within a consulting firm, Big Four or Technical Consultancy or software vendor focused on complex enterprise transformation
Experience managing large-scale data and/or AI transformation programs (million+ dollar scope, multi-year duration, involving 10+ team members)
Proven expertise in the pre-sales and commercial process, including SOW creation, deal structuring, and managing scope through contracts
Exceptional senior and executive stakeholder management experience, with the ability to communicate complex technical roadmaps into clear business language
Demonstrated commercial acumen and experience with financial management, forecasting, and P&L tracking for professional services engagements
Deep understanding of Agile and hybrid ways of working, particularly in the context of enterprise data programs
Agile Project Management, Prince2, or Scrum certification
Experience with JIRA or similar ITS software
A natural, engaging, and highly effective communicator and negotiator

Job Responsibility

Drive strategic alignment of technical delivery roadmaps to client’s strategy focussing on measurable business objectives
Become an expert in one of Datatonic’s core verticals: Telecommunications, Agency, Media & Entertainment, and Financial Services & Insurance
Define large transformation programmes including design of operating models and change management
Lead the execution of large, complex data and AI transformation programmes (involving multiple concurrent workstreams like Data Engineering, ML/AI, and Analytics), ensuring on-time, on-budget, and high-quality delivery
Relentlessly focus on maximizing ROI by linking technical deliverables directly to measurable business outcomes and tracking value realisation post-deployment
Apply and improve appropriate delivery methodologies (Agile, hybrid, Waterfall) suitable for large enterprise environments, acting as a change agent within the client's organisation
Take full financial ownership of the P&L for our accounts, managing budget, forecasting revenue, tracking resource burn, and driving high margins and profitability
Own account health, proactively driving renewals and upselling opportunities to grow the account, identifying and managing key stakeholders, financial forecasts, and strategic risks (RAID management) across the entire portfolio
Manage communications and expectations at the executive and C-suite levels (client-side and internal), maintaining high levels of customer satisfaction and trust
Design and implement effective project governance systems appropriate for large enterprise engagements

Fulltime

New

Head of IT Architecture & Data

We are looking for a Head of IT Architecture and Data to lead the firm's enterpr...

Location

United Kingdom , Leeds

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven enterprise architecture leadership experience, including data architecture
Experience defining strategy, standards, governance and roadmaps in a complex environment
Strong understanding of business, application, data, integration and technology architecture
Experience designing scalable, resilient and supportable solutions across cloud and SaaS environments
Good knowledge of data governance, AI governance, risk, assurance and control
The ability to explain complex topics clearly and influence senior stakeholders with credibility
Experience in a regulated or professional services environment would be advantageous.

Job Responsibility

Define and maintain enterprise architecture principles, standards, roadmaps and governance
Lead the firm's data strategy, governance, quality and management approach
Guide solution design for major initiatives, supporting simplification, resilience and reduction of technical debt
Set governance and design guardrails for AI-enabled and emerging technologies
Work closely with IT leadership, business stakeholders and suppliers to shape roadmaps and support informed decisions
Lead and develop the Solutions Architect and Data Architect, building capability and improving ways of working

What we offer

Competitive Salary & Benefits

Fulltime

New

Head of Platforms

Reporting to the Director of Technology and Innovation, the Head of Platforms is...

Location

United Kingdom , Leeds

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Senior platforms or enterprise technology leadership experience, ideally in legal or professional services
Track record of owning platform strategy, service improvement, lifecycle management and roadmap delivery
Experience leading software development, both on-shore and off-shore, testing and AI-related teams
Strong understanding of enterprise legal platforms, AI, cloud and SaaS environments and how they are governed and supported at scale
Experience with Microsoft SharePoint, Power Platform, Microsoft 365, Azure and Microsoft Entra, with a focus on standardisation and improved user experience
Strong understanding of software engineering lifecycle disciplines, including source control, testing, release controls and documentation
Good understanding of security, risk, resilience and compliance considerations relevant to platform ownership
Practical experience working within ISO 27001 and CyberEssentials+ aligned environments
Experience defining code governance, repository controls, engineering standards and release disciplines
Excellent stakeholder management and communication skills, with the ability to explain complex matters clearly to technical and non-technical audiences

Job Responsibility

Define and maintain platform strategy, standards, lifecycle plans and roadmaps for core platforms including DMS, CMS, Microsoft SharePoint and Power Platform, ensuring alignment with architecture, data, security and wider strategy
Own the platform estate, identifying priorities for optimisation, consolidation, modernisation, value realisation, risk and technical debt
Establish governance, including development and testing standards, code storage, version control, release disciplines and documentation
Work with Operations and Security to improve lifecycle management and documentation, resilience, performance, patching, configuration control, backup, recovery and platform health
Ensure platform changes are integrated, supportable and aligned to enterprise standards throughout the SDLC
Lead software development and testing capability, embedding quality practices and standards
Support assessment, adoption and governance of AI-related platforms, tooling and capabilities
Work with stakeholders, IT leadership and service teams to understand priorities, shape roadmaps and communicate direction, threats and opportunities
Maintain relationships with key suppliers and partners, working with Operations to drive service performance
Build and mature platform capability, including team structure, service ownership, governance, tooling, automation and operational documentation

Fulltime

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Core Agent - Telecommunications

Job Description

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