Core Accounts Controls & Regulatory Management Manager Job at Citi (Toronto)

Job Description

The Core Accounts Controls & Regulatory Management (CRM) Manager, SVP reports to the Core Accounts Global CRM Head. This role will lead the implementation of end-to-end risk management oversight and Change Management oversight for Global Core Accounts Transformation. This role also works closely with the Core Accounts team and the Global COO to implement the risk and control framework and policies, and partners with various functions that cover Information Security, Business Continuity, Fraud, Data, Compliance, AML, and Records Management, along with the Operations and Technology teams in order to stay abreast of emerging risks and issues that relate to the business, to escalate these to the Global LMS & Core Accounts CRM Head, and to perform analysis and trending.

Job Responsibility

Overall responsibility for the Controls environment within the LMS and Core Accounts business
Oversee the risk review for the core platform, right placement, product mapping via a structured assessment tool to ensure compliance with policies and procedures
Establish New Product/Activity Due-Diligence and Change Management best practices and continuously improve each product or platform rollout
Ensure adherence to Citi Risk Management Policy & Standards and Policies and implementation of new and revised policies
Regular monitoring and review of operational risks and controls across Core Accounts
Proactive Identification of process and control improvements and establish new process and controls based on emerging risks
Work with Cluster CRM Heads and product partners to implement any enhancements needed to mitigate operational risk for Core Accounts
Identify trends/ concerns based on reviews of potential loss events, operational losses and Risk and Controls Self-Assessment (RCSA)/ Manager Control Assessments (MCA) results, and work with Cluster CRMs and Product partners to document corrective actions
Ensure adherence to applicable Regulatory Requirements and Mandates across all markets
Coordination/status tracking of Audits and Exams
work with Global CRM Head on all reviews and audits to ensure appropriate preparation, pre-review assessments and post-review remediation
Support and management of expanding regulatory and execution/ implementation of other regulatory changes through diligence across the business on compliance with regulatory changes
Coordination with Independent Compliance Risk Management (ICRM), Operational Risk Management (ORM) and other Citi entities as necessary/applicable
Analysis and monitoring of client and segment relationships to mitigate risk
Oversight for iCAPs (Issues and Corrective Action Plans) monitoring and management
Management of business risk/ controls metrics and influence decisions to meet satisfactory ratings
Execution of comprehensive executive reporting to ensure transparency across the senior LMS and Core Accounts teams
Work with cluster and global partners to map and document processes and utilize those maps to support the TTS business in identifying risks and incorporating appropriate controls to ensure compliance to both Citi policies/ procedures and our regulators
Review Internal Audit results for gaps, ensure remediation and access for applicability across other areas of TTS
Oversee third-party engagements and diligence
support third-party relationship management processes
Oversee Attestation Management and Mandatory Absence management for LMS and Core Accounts Team

Requirements

10+ years’ experience in the Financial Services Industry
5+ years of Risk & Controls or Compliance experience
Leadership skills including ability to work effectively and drive results with a virtual global team
Ability to lead and drive controls across the products and functions irrespective of reporting lines
Ability to manage through influence (e.g., management in the absence of reporting lines or with matrix reporting)
Ability to build rapport and work closely with key senior stakeholders and partners within and outside the business
Ability to build rapport and work closely across geographical cluster teams and functions
Up to date understanding of key risk and control concepts, tools and trends relating to risk identification, rating and prioritization, mitigation and reporting
Knowledge of regulatory environment
Risk based thinking and analytical mindset
Self-starter who can work independently
Ability to multi-task and manage concurrent projects and deliverables
Graduate degree

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Core Accounts Controls & Regulatory Management Manager

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