Coproduction Lead

Victim Support is looking for a passionate and skilled Coproduction Lead to drive and champion the development of our coproduction approach within the Witness Service. This is a unique opportunity to ensure the experiences and voices of witnesses directly shape how our services are designed, delivered, and continuously improved. You'll be part of the Service Design & Innovation team and work alongside dedicated colleagues who are committed to improving support and outcomes for witnesses and victim/survivors across England and Wales. We offer supportive leadership, opportunities for development, and the chance to shape meaningful change at national scale. The role is home‑based with regular travel across England and Wales. Some evening or weekend work may be required. As the Coproduction Lead, you will play a pivotal role in creating a consistent, meaningful, and sustainable coproduction model across the Witness Service. You’ll work closely with witnesses, frontline staff, volunteers and partners to build safe, supportive spaces where people feel empowered to share their ideas, experiences and insights. You will design and lead coproduction activities — from workshops to journey mapping, prototyping and collaborative design sessions — ensuring that witness experiences inform strategic and operational decision‑making. You’ll also support the embedding of service design and innovation principles into practice, helping shape the future of our services.