Coordinator Wound Care Office

• Assure compliance with billing regulations and maximize revenue collection
• Train staff and physicians on proper use of encounter forms
• Ensures the availability of the medical record and all medical information for physicians and patients
• Perform periodic audits and quality checks to assure compliance with performance standards
• Measures the effectiveness of the medical records process by performing regular audits
• Work cooperatively with various internal departments and outside vendors to coordinate the delivery of quality services
• Works with contracted vendor in the copying and storage and medical records
• Assure compliance with customer service standards and scripts for greeting patients, answering phones, and triaging calls
• Monitor's daily reconciliation process to assure proper balancing and processing of payments
• Maintains an effective process for the creation, filing, storage, maintenance and retrieval of medical records consistent with Condell policies and procedures
• Monitor and maintain the proper inventory of supplies, forms and documents
• Review vendor bills of office supplies and services for accuracy and legitimacy
• route to coordinator for payment authorization as needed
• Assess and monitor equipment for proper function and maintenance
• Develop, update and implement policies, procedures and standards to assure effective and efficient operations consistent with Advocate Condell and corporate philosophy, policies and procedures
• Utilizes EMR to monitor cancellation trends, patient appointments and appropriate scheduling
• Monitors day to day activities, level of service and technical performance of all associates in designated area
• Assesses performance, identifies improvement, provides feedback and develops plans for growth and discipline
• CareNet, Lawson, Healthwares, and any other hospital based system required to verify patient information and billing/registration super user
• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appoinments of information on bills and charges, referrals and other matters
• Consistently demontrates sincere understanding and empathy in interactions with patients
• Consistently adheres to Advocate service standards and MVP
• In collaboration with team, meets or exceeds established patient satisfaction goals
• Treats patients, families and associates with respect and incoporates cultural diffrences into interactions with patients
• Participates in activities to evaluate and improve processes that will contribute to patient, associate and physician satisfaction
• Responsible for conveying a professional image in compliance with Advocate clothing and grooming standards, and wears Advocate provided identification tag at all times
• Completes all required customer service training and complies with scripting initiatives
• Develop and plan daily work schedules for associates to assure productivity and efficiency
• Establish and monitor policies and protocols for associates
• Provide training and assistance for staff in customer service and quality improvement programs and issues
• Assure that required competencies are completed on time
• Obtain access for and train new associates on any hospital based documentation systems, Clinic EMR, necessary to function in their job duties
• Select, interview, recommend hire with Clinic Coordinator, train, assess competency and evaluate performance of staff
• Responsible for disciplinary actions with assistance from the Human Resources Department and site Coordinator/Manager
• Assist with functions when the staffing is limited
• Other duties as assigned

• Associate degree or equivalent
• Minimum of three years experience in business office operations
• 1-2 years lead or supervisory experience
• Above average computer skills
• Above average interpersonal skills and communication
• Sound analytical and problem solving skills
• Above average organizational skills
• Familiarity with medical terminology and coding/billing systems
• Must be able to lift 20 to 50 pounds
• Must be able to travel the Chicagoland area

Bilingual (English/Spanish)

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program