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Support day-to-day fleet operations at the zone level by monitoring performance, resolving rider issues, and ensuring efficient live operations. Act as the primary link between riders, dispatch, and fleet partners on the ground.
Job Responsibility
Monitor live operations to ensure optimal performance across the city/zone
Track and assess rider performance on a city/zone level
Manage walk-in queries from riders
Liaise with fleet partners to ensure smooth communication
Assist dispatchers with rider-related communication
Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights
Facilitate feedback loops between riders and management
Resolve queries and escalations from internal and external stakeholders
Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against low-performing riders
Investigate rider-related issues raised by customers or vendors
Perform ad hoc tasks as requested by the line manager
Requirements
Bachelor's Degree
1-2 years of experience in the food/grocery tech industry is highly preferred
Ability to multitask and work effectively in a fast-paced environment
Proficient in Google Suite
Strong communication skills, both written and verbal
English and Arabic is a must
Problem-solving skills and a proactive approach to identifying and addressing operational challenges