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Coordinator Rider On Ground Ops

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Location:
Qatar , Doha

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan to fill performance-related gaps

Job Responsibility:

  • Monitor and improve Rider Performance and Compliance
  • Lead Rider Recruitment for the allocated zones
  • Manage rider roster with proper allocation of shifts/breaks/off-days etc
  • Inventory management and usage compliance of Rider equipment
  • Groom rider quality (behaviour, appearance, professionalism, presentational etc)
  • Setting up a performance improvement plan to improve the performance of low-performing riders
  • Reduce rider complaints originating from customers
  • Monitor riders' performance on the individual level and responsible for coaching/warning riders
  • Audits fleet appearance & rider behaviour via on-ground visits

Requirements:

  • Bachelor's Degree
  • 2-3 years of experience in the food/grocery tech industry is highly preferred
  • Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
  • Strong communication skills, both written and verbal in English and Arabic is a must
  • Influencer and a negotiator with good public speaking and presentation skills
  • People management skills: Experience in managing bigger groups of people

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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