Coordinator, Revenue Management Operations

• Responsible for entering all offers, pricing programs, and promotional pricing into the pricing system
• Ensure that all offers, promotional pricing, and merchandising attributes are correctly set up and displayed across all booking channels before and after the offer launch
• Troubleshoot issues related to offers and pricing within internal reservation systems such as Navigator, carnival.com, and GoCCL.com, and provide clear and concise communication of troubleshooting findings
• Collaborate with internal partners in Marketing, Sales, and the Casino teams to execute pricing programs and promotions
• Communicate pricing program details to multiple internal company partners
• Support the Contact Center with questions and troubleshooting issues related to pricing programs and promotions
• Collaborate with the Revenue Management team to support all setup and pricing management activities

• Associate's Degree
• Minimum 2 years of experience in Contact Center related role/CCL experience
• Cruise industry experience preferred
• Solid organizational and time-management skills
• Excellent oral and written communication skills
• Ability to multitask and handle changing priorities with high level of quality
• Establishes workable, prioritized and highly effective problem-solving plans for pricing and system challenges
• Looks at issues, questions and dilemmas from every angle and generates entirely new ways to resolve them
• Strong MS Office knowledge
• Understanding of workplace policies and procedures
• Familiarity with team collaboration tools and techniques
• Strong time management and organizational skills
• Ability to maintain reliable and consistent attendance
• Capacity to be punctual and meet deadlines
• Ability to collaborate effectively with colleagues and work as part of a team
• Demonstrated professionalism in all interactions and tasks
• Must be able to remain in a stationary position at a desk and/or computer for extended periods of time
• Requires regular movement throughout CCL facilities

Cruise industry experience

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Company paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Paid Time Off
• Holidays
• Vacation Time
• Sick Time
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement
• On-site Fitness center at our Miami campus
• Hybrid Work Environment
• Wellness Programs
• Cruise Benefits
• Parental Programs
• Retirement Plan
• Employee Stock Purchase