Coordinator Guest Services II - Plant Operations

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
• Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor passes/parking validations and follows security protocols. Escorts visitors to proper location
• Act as the point of reference for guests who need assistance or information
• Understand customer’s needs and providing them with personalized solutions
• Arrange and confirm recreational, dining, and/or business activities on behalf of requestor as needed. Respond to requests within a timely manner
• Submit and manage janitorial or maintenance work orders as needed
• Acknowledge inquiries or complaints from employees, guests and co-workers. Provide solutions in a professional customer service driven manner
• Help organize and manage on site events. This includes securing event space, set up and tear down of the room, and delivery of supplies
• Follow property specific security and emergency procedures. Notify appropriate parties to ensure safety of all individuals in the building
• Coordinate with vendors who supply services or goods to the workplace
• Follow specific directions as given by manager
• Deliver own output by following defined procedures/processes under close supervision and guidance

• HS Diploma or GED required
• 3 - 5 years of customer service experience required
• Prior front desk, concierge, customer service or other hospitality experience preferred
• Must have the ability to calculate figures such as percentages and understand financial principles
• Must have strong communication skills to exchange straightforward information
• Must have the ability to write routine reports and correspondence
• Must have intermediate knowledge of all Microsoft Office Suite products. This includes Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
• Have good organizational and time management skills
• A calm demeanor during emergency situations is required
• Must have extensive knowledge of local attractions, hot-spots, and events
• Must have familiarity with technologies and digital tools such as apps, social networking, cloud technologies, and cell phones
• Must have strong judgment, analytical and problem-solving skills

Prior front desk, concierge, customer service or other hospitality experience