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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Coordinator-Group Housing

Dominican Republic, Santo Domingo · Job Posted May 28, 2026
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Job Responsibility

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Communicate information regarding designated VIP reservations
  • Input and access data in reservation system
  • Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
  • Oversee accuracy of room blocks and reservations
  • Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups
  • Set-up proper billing accounts according to Accounting policies
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Prepare and review written documents accurately and completely
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of other employees
  • Comply with quality assurance expectations and standards
  • Read and visually verify information in a variety of formats
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience
  • None
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