Coordinator - eCommerce After Sales

• Support eCommerce Client Relations team with order review, WTS, claims, returns, and additional tracking needs
• Assist with reporting needs and teamwide communication of analysis
• Track all incoming incidents related to client orders from the distribution center side including swapped packages, mis-shipments, and packaging issues
• In partnership with Manager, report on incidents & claims and share a weekly and monthly recap
• Showcase and implement product knowledge, while conveying the Hermès style, values, and vision
• Maintain confidentiality and company policies for data protection and security
• Adhere to all Hermès policy & procedures relative to role and responsibilities
• Uphold high client expectations in every interaction
• Additional responsibilities may arise due to the needs of our business quickly evolving and shifting

• 1-2 years of experience in a similar role or experience with working with clients
• Strong ability to exercise appropriate judgment
• High level of attention to detail
• Proven excellence in communication skills (verbal and written) and ability to multitask
• Established knowledge of Microsoft Excel and Word
• Knowledge of French is helpful

Knowledge of French is helpful

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more