Coordinator, DTC Content Ops, EMEA Job at Disney (London)

Job Description

Working in dedicated team, this role is responsible for managing the delivery of high quality, value-for-money TV, and Feature materials to Disney’s Direct to Consumer platforms, primarily Disney Plus. Working on all D+ content including D+ EMEA Originals, EMEA Acquisitions and Disney branded content. Working with internal stakeholders and external vendors and in line with department standards, strong communication, the ability to multi-task, manage high volume and remain calm under pressure is essential. In addition, excellent customer focus and communication skills are key.

Job Responsibility

Managing the delivery of high quality, value-for-money TV, and Feature materials to Disney’s Direct to Consumer platforms, primarily Disney Plus
Working on all D+ content including D+ EMEA Originals, EMEA Acquisitions and Disney branded content
Working with internal stakeholders and external vendors and in line with department standards
Asset Preparation Responsibilities
Raise accurate and timely orders to commission the creation and delivery of audio, video, art & metadata, for specific titles across multiple languages
Work with third-party vendors to agree delivery schedules
Track the completion of projects using reporting tools
Work with third part licensors / Postproduction companies to track the timely delivery of content into Disney to required technical specification
Update and maintain records to reflect current delivery status of materials and specifications
Ensure stakeholders and business partners are kept fully informed of any issues that might impact material delivery timelines
Liaise with internal colleagues to ensure that localised assets are ordered and production schedules meet agreed delivery timelines
Research Disney inventory systems to establish available elements and request asset movements as required
Raise accurate and timely purchase/work orders, resolve invoice queries
Action QC failures, rejections and recall notifications and update/replace materials as required
Management of workflow and tasks to be undertaken within agreed SLA timelines
Attend and contribute to Team, vendor meetings, and applicable stakeholder meetings
Work effectively with departmental colleagues and cross-functionally with other members of studio operations
Work with TWDC Accounts Payable to resolve Vendor billing issues
Develop and maintain strong working relationships with internal and external parties
Maintain a strong awareness of technical developments in the digital media space
Adhere to defined agreed business processes, taking opportunities to improve
Drive to continually develop knowledge of the product slate, media types and the territories, including customers & market dynamics
Provide training for colleagues as required
Participate in systems testing and contribute suggestions for workflow and systems improvement
Provide holiday and sickness cover for colleagues under the ‘Buddy’ scheme

Requirements

Experience in TV or Non Linear Distribution/Post Production required
Experience of high and ultra-high-definition technology, new media and electronic file delivery an advantage
Experience of Mastering QC analysis and corrective recommendations an advantage
Project management skills and experience essential
Working knowledge of Microsoft Excel, Google Docs, Slack, Smartsheet, Airtable
Good knowledge of SAP a great advantage
Stays current on business issues, industry trends, and technological advances
Interacts well with people who have different backgrounds and work styles
Excellent communication and interpersonal skills
Listens and asks questions to ensure understanding
Conveys relevant information in a candid and timely manner
Uses technology to facilitate better results
Keeps commitments
Ability to prioritise
Demonstrates flexibility in response to changes
Remains productive despite uncertainty
Earns the trust and respect of colleagues, partners and customers
Treats others with respect
Supports productivity and morale of the team

Nice to have

Experience of high and ultra-high-definition technology, new media and electronic file delivery
Experience of Mastering QC analysis and corrective recommendations
Good knowledge of SAP

What we offer

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Disney+ Subscription
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST

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Coordinator, DTC Content Ops, EMEA

Job Description

Job Responsibility

Requirements

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Coordinator, DTC Content Ops, EMEA

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