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Coordinator, Customer Success

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , New York

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role supports high-value customers by managing order processing, service activations, and customer service activities to maintain service quality. It involves processing orders, activating new services, troubleshooting issues, managing service tickets, and generating custom reports. The role requires broad knowledge of wireless products, services, processes, and systems to provide comprehensive customer support. Success is measured by accuracy in order processing, timely issue resolution, and maintaining positive customer experiences. The work directly impacts customer satisfaction and strengthens organizational partnerships through effective service delivery.

Job Responsibility:

  • Manage order and activation processing with accuracy to meet service level agreements
  • Track new orders and upgrades daily to confirm timely delivery and completion
  • Resolve activation failures and order-related escalations to minimize service disruptions
  • Perform basic troubleshooting of devices and software to support customer functionality
  • Handle device replacements and assist with mobile device management and setup
  • Execute service changes including SIM swaps, port-ins, port-outs, and rate plan adjustments
  • Also responsible for other duties/projects as assigned by business management as needed

Requirements:

  • Bachelor's Degree OR combination of education and experience deemed equivalent
  • 2-4 years 3+ years of related sales support or related customer service experience. (Preferred)
  • 2-4 years 3+ years of wireless industry experience. (Preferred)
  • Superior communication, presentation, and interpersonal skills.
  • Knowledge of T-Mobile rate plans, features, and self-help tools.
  • Demonstrated proficiency in T-Mobile systems, processes and policies including Microsoft’s suite.
  • Ability to build strong cross-functional partnerships and leverage internal and external resources.
  • Collaboration and customer relationship management in a remote, client-based, virtual environment.
  • Demonstrated knowledge of solutions, technologies, and operating systems.
  • Remain attuned to market trends and developments within the customer’s industry.
  • Leadership qualities to thrive in an enterprise environment.
  • Organizational and time management skills with the ability to manage highly complex on-site customer issues.
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs

Additional Information:

Job Posted:
January 13, 2026

Employment Type:
Fulltime
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