Coordinator, Customer Relationship Manager (CRM) Job at Disney (New York)

Customer Relationship Management Trainee

As Customer Relationship Trainee you will support the management and administrat...

Location

Mexico , Mexico City

Salary:

Not provided

BMW

Expiration Date

Until further notice

Requirements

Recent university graduate, preferably in Business Administration, Marketing, Industrial Engineering, Economics, or related fields
Up to 2 years of work experience, preferably in analysis, marketing, sales, or project management
Basic knowledge of data handling, analysis, and CRM tools
Strong analytical skills and the ability to work with large volumes of information
Good communication skills and ability to work effectively in a team
Proactive, organized, and detail-oriented
Intermediate level of English, both spoken and written

Job Responsibility

Manage the area budget and support internal processes with Finance, Purchasing, and Legal departments
Collaborate on special projects and events across different teams
Support supplier management and internal purchase requisitions
Ensure compliance with data privacy regulations and maintain weekly status updates
Develop CRM analytics for Latin American importers and prepare monthly dealer ranking reports
Coordinate prospect surveys (online, test drive, and lost sales) and collaborate with creative agencies on visual materials
Manage customer segmentation for marketing campaigns and events to optimize targeting

Bpo - Relationship Manager

The Contact Center shared service organization prioritize a customer-first minds...

Location

United States

Salary:

70000.00 - 85000.00 USD / Year

Ann Taylor

Expiration Date

Until further notice

Requirements

Bachelor’s Degree
5+ years’ experience in Relationship Manager, preferred experience in managing a contact center BPO relationship
Ability to cultivate strong listening & brand advocacy
Strong relationship skills that influence across various levels of the organization
Ability to influence cross-functionally to drive customer advocacy
Ability to motivate and engage others to drive service & sales KPIs
Knowledge of contact center tools and applications (E.g., Telephony, IVR, Knowledge Base, CRM, OMS applications)
Strong time management skills and ability to meet tight deadlines
Aptitude for creative problem-solving that utilizes an analytical lens while exhibiting a resourceful approach in collaboration with others
Strong written and verbal communication that allow for active listening, ability to give and receive feedback, and have an awareness to understand nonverbal cues

Job Responsibility

Develop and cultivate relationships with key partners within the BPO and internal KnitWell Group brand stakeholders to align with brand goals and objectives
Foster a strong understanding of the brand identity and values, encouraging partners to actively promote the brand through their communication channels
Manage contractual expectations (E.g., performance KPIs, CSAT, quality) and invoicing (E.g., auditing, approving, initiating payment) to ensure annualized performance and budget targets are achieved
Provide voice of the customer trends to partners across the KnitWell Group organization to give insights to key areas of the business
Manage and function as the subject matter expert across multiple KWG brands to provide insights for managing the day-to-day business needs of their respective brands
Coordinate in partnership with BPO leadership and internal stakeholders testing new technology capabilities to improve agent productivity and customer self-serve functionality
Collaborate with the KnitWell Group operational leaders responsible for internal branded teams to ensure a consistent outcome in key metrics such as productivity, quality, and revenue generation
Maintain open communication and collaborate with BPO partners to ensure defined business strategies are delivered on time and within budget
Cultivate an environment of continuous process improvement to ensure we reduce customer and agent friction, identifying technology gaps & needs
Capability to develop and implement comprehensive brand relationship strategies aligned with overall business objectives

What we offer

Merchandise discount at select KnitWell Group brands
Support for individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays.

Fulltime

Customer Success & Account Manager

We are seeking a versatile and client-focused professional to join our team as a...

Location

United States , Los Angeles

Salary:

115000.00 - 130000.00 USD / Year

Tech Holding

Expiration Date

Until further notice

Requirements

5+ years of experience in customer success, account management, or project management, preferably in tech or SaaS environments
Proven ability to manage complex client relationships and drive retention and satisfaction
Strong project management skills, with familiarity in Agile, Scrum, or Waterfall methodologies
Skilled at managing multiple priorities while maintaining attention to detail
Strong communication and presentation skills, able to adapt technical conversations for different audiences
Analytical thinker with a data-driven approach to decision-making
Experience with CRM platforms (e.g., Salesforce, HubSpot) and project management tools (e.g., Jira, Asana, Monday.com)
Bachelor’s degree in Business, Technology, or a related field

Job Responsibility

Serve as the primary advocate for assigned clients, ensuring they achieve success metrics and maximum product value
Develop and execute customer success plans, including onboarding, adoption, and outcome tracking
Define project scope, goals, deliverables, and success criteria with both internal teams and clients
Build and maintain long-term strategic relationships with key client stakeholders
Identify upsell and cross-sell opportunities based on client business goals
Lead contract renewal processes, including term negotiation and renewal strategy
Collaborate with sales teams to support account expansion and revenue growth
Conduct regular business reviews to showcase value, capture feedback, and find optimization opportunities
Coordinate cross-functional resources (engineering, product, support) to meet project timelines
Manage project budgets, risks, timelines, and dependencies

What we offer

A culture that values flexibility, work-life balance
Competitive compensation packages and comprehensive health benefits
Work with a collaborative, global team of engineers who thrive on solving complex challenges
Professional growth through continuous learning, mentorship, and access to new technologies
Leadership that recognizes contributions and supports career advancement
A people-first environment where your ideas matter and innovation is encouraged

Fulltime

Digital Relationship Manager

The Digital Relationship Manager is a strategic professional who stays abreast o...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in Commercial / Relationship Banking as Relationship Manager, with international customers
Excellent interpersonal, communication and influencing skills
Excellent knowledge of the Digital, Technology & Communications market, companies, ecosystem, competition, local regulations
Sound knowledge of banking, treasury / lending / FX (Markets) / trade products and processes, as well as a solid track record of providing effective and thought out banking and financial advice and solutions to clients
Demonstrate expert level credit skills, capable of structuring all credit deals and guiding staff through the credit deal approval process
Entrepreneurial mindset and excellent selling skills
Team player with the ability to collaborate with the local, regional and global teams, as well as requesting support from the appropriate team members as required
Ability to engage appropriately at all levels in the organization and build relationships with a variety of business and external (Venture capital firms, debt advisory, corporate finance, legal, audit, industry associations and other key industry influencers) sources
Relevant bachelor’s degree with preference for Master’s from a university or business school
Highly focused, able to rapidly determine key priorities, clearly communicate the priorities

Job Responsibility

Actively calls on clients to deepen relationships and proactively owns, responds to, uncovers and anticipates future needs, challenges or risks and expectations
Acquire new, multi-product, Digital, Technology & Communications customers headquartered in Ireland, for the Bank, and manage those relationships end to end
Introduces solutions to clients in building and strengthening an effective portfolio
Collaborate and work closely with various product teams (treasury solution sales, trade finance, markets, corporate finance, capital markets, investment banking), Risk teams, as well as the broader CCB global network
Identifies cross-sell opportunities to deepen and increase share of wallet
Monitoring and supporting the products’ implementation process
Managing customers and transactions in the CRM platform
Maximizes client experience by proactively sharing markets updates, trends and intelligence
Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate
Execution of strategic initiatives launched centrally at all levels (Group, Bank, commercial market and local ecosystem)

What we offer

Global benefits designed to support your well-being, growth and work-life balance

Fulltime

Customer Service Coordinator

Are you ready to take your customer service skills to the next level? We are see...

Location

United Kingdom , Solihull

Salary:

27500.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experienced as a Customer Support Coordinator or in a similar role
A team player with strong communication, time management, and problem-solving skills
Proficient in handling inbound customer queries and making outbound calls
Diligent, organised, and responsible, with a professional 'people-first' attitude
Personable and adaptable in communication, able to engage with all levels of customers

Job Responsibility

Collaborate with a team of Customer Support Coordinators
Maintain positive relationships with the growing customer base across all products
Act as the key liaison between our customers, new business team, and account management team
Onboard and set up new customers seamlessly
Address system and technical queries by liaising with our technical department
Provide regular updates to the Customer Service Manager on progress, risks, and issues
Accurately record all customer interactions on the bespoke CRM system

What we offer

Hybrid working (3 days in office, 2 days from home)
25 days holiday plus bank holidays
Company Bonus
free parking

Fulltime

Customer Success Manager (SMB)

The Customer Success Manager (SMB) is responsible for building effective relatio...

Location

United Kingdom , Leeds

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Associate’s degree or equivalent work experience and education preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM
Experience with Microsoft Excel and Word
Experience with Gmail and Google Docs
Experience with web Browsers (Chrome, Internet Explorer, etc.)
Prior experience as a Customer Success Manager preferred
Excellent verbal and written communications
Superior Customer Service skills
Excellent time management and organization skills

Job Responsibility

Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
From a consultative approach, develop a strategy and plan for achieving customer objectives
Leverage KnowBe4 assessments
Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
Coordinate with technical support for technically complex questions
Monitor customer usage, adoption, and customer health metrics
Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers

What we offer

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses

Customer Success Manager

Join the cybersecurity company that puts security first. At KnowBe4, our AI-driv...

Location

Australia , Melbourne

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

3+ years of proven experience in a customer-facing role
Familiarity with foundational concepts and best practices within the IT Security or SaaS industry is a strong advantage
Comfortable with change
Exceptional project management and administration skills
They should thrive on bringing order and organisation
Experience working within a CRM platform (e.g., Salesforce)
Exceptional verbal and written communication skills, with a proven ability to build instant rapport via phone, email, in person and video
Demonstrated negotiation, organisational, and time management skills
Enjoys working in an in-office environment (we’re in 3 days a week)

Job Responsibility

Strategic Relationship Management: Forge strong, trust-based relationships with key customer stakeholders
Develop and execute a comprehensive Customer Success Plan
Initiate proactive customer engagement to monitor customer health metrics, drive continuous product adoption
Onboarding and Value Realisation: Own and manage the entire new customer onboarding process
Coordinate with internal support teams to resolve complex technical inquiries
Value Advocacy and Expansion: Conduct high-impact, periodic reviews with executive stakeholders
Partner with the Renewal Specialist to support successful subscription renewals and leverage due diligence to identify and initiate interest in add-ons, upgrades, and new product offerings

What we offer

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses

Fulltime

Customer Success Manager

Optimove’s Customer Success Manager (CSM) is a dynamic and essential client-faci...

Location

Colombia

Salary:

Not provided

Optimove

Expiration Date

Until further notice

Requirements

3-5 years of experience in customer-facing roles
Marketing Technology experience preferred
English professional proficiency required
Extremely strong presentation and communication skills
1-2 years of experience working with Gaming, Casino, or Sportsbooks clients preferred
Working with Enterprise Clients ($100m annual revenue +) preferred
Highly organized and motivated on a multitude of levels
A curious and creative thinker who is willing to study and understand their customers business and come up with ideas for how to help them grow their business through CRM and digital experiences
Extreme agility, seeing challenges as opportunities and remaining consistent in changing environments, contributing to continuous improvement for our customers, peers, and cross-functional teams
Experience training and enabling multiple client personas on software, analyzing and reporting value, and simplifying complex or technical concepts in communication

Job Responsibility

Own overall client relationship and direction of the account within the customer organization team, enabling your client to unlock meaningful business results from their partnership with Optimove
Understand your client’s business, revenue model, market, challenges, and key competitors so that you can work with them to implement relevant and meaningful cross channel marketing campaigns
Become an Optimove platform and product expert, so that you can provide training, guidance and advice to help your clients translate their business objectives into usage and implementation within the platform
Lead with Best Practices, Recommendations, and Context specific to the Retail & eCommerce verticals
Establish a trusted and strategic relationship with each client
Be a strategic connector across ~7 internal teams, ensuring the right resources from Optimove engage with key stakeholders at your clients
Be the customer’s advocate internally by communicating requests and issues across departments
Communicate major product updates and releases ensuring clients enact changes

Coordinator, Customer Relationship Manager (CRM)

Disney

Location:
United States , New York

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 07, 2026

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