Coordinator, Curricular Programs, MBA Registrar Services Job at HBS (Boston)

Job Description

Are you a higher ed professional looking to utilize and contribute your program management skills to a high-energy, innovative environment? Are you excited about being part of a collaborative team deeply committed to providing faculty and students with the highest-level MBA academic experience? Are you looking to be highly engaged in the day-to-day processes that support the MBA Program? If so, consider the coordinator role, where you will be a member of the MBA Registrar Services team with a specific focus on the Curricular programs.

Job Responsibility

Oversee ongoing updates to the Student Information System database (SIS) to ensure accuracy in date, start time, end time and location details as well as faculty/staff access, student enrollment records and grade reporting
Assist with creation of all courses in SIS
manage lesson and enrollment loads
Liaise with Operations on classroom spaces for Elective Curriculum (EC) use
Participate in the Required Curriculum (RC) sectioning and discussion group formation process
Oversee capacity limits of EC course sections through course selection and cross registration processes, including work with HBS Doctoral Program and MBA Tech Fellows
Manage Independent Projects (IP) posting site
respond to companies, organizations, alums and faculty who submit project ideas, publish for students and archive at term close
Oversee use of online registration tool for Independent Projects (IP) and field questions from students and potential supervisors
Data analysis and reporting on EC courses to support faculty and MBA program leadership
In collaboration with Support Services, ensure a smooth exam process through management of exam absences and accommodations, including timely updates to faculty and Faculty Support Specialists (FSS) on student exam times outside the standard window
Facilitate and track the absence from exam petition process
Facilitate exam materials with Course Heads and Unit Coordinators, print exams with MSP, prepare exam classroom materials
Assist with scheduling for full array of EC courses in multiple sections
Create and monitor exam tool sites and work closely with faculty and Faculty Support Specialists (FSS) on exams from planning through execution
Update ShareSites with Curricular Programs-related information for students
Staff the EC toolkit and independent project inboxes throughout the year and escalate issues as needed
Respond to a high volume of student email questions and requests in a timely manner with judgement and sensitivity
Deliver Add/Drop customer service to students in high profile, intense process at term start
Monitor student progress toward graduation requirements
Work with faculty and Faculty Support Specialists (FSS) on timely grade submission in deadline driven process
design communication plan, reminders, and check ins
monitor through to completion
Connect with Associate Director, Special Projects in any case of grade changes for Academic Performance Committee (APC)
Support the EC registration and Add/Drop process by providing information on the registration system and the associated resources for students
Support the management of the Add/Drop process including advising students on Add/Drop
Assist in creating a staffing and training plan for volunteers who help during the Add/Drop period
Support all-hands-on-deck events such as Term Start-up and Graduation
Develops relationships with Faculty Support Specialists and Division of Faculty Research and Development (DRFD) team
Serve as primary resource for Faculty Support Specialist (FSS)
Develop ongoing documentation
General Curricular Programs team support – student/faculty non-urgent inquiries
Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents
This role is responsible for other duties as assigned

Requirements

High School Diploma, GED, or equivalent is required
5+ years of experience in administrative support role(s) is required
Education beyond high school may count toward experience
Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must
Excellent communication and organizational skills
Outstanding customer service focus
Strong attention to detail
Discretion, judgment, and an ability to work with sensitive information in a confidential manner
Strong command of Microsoft Office programs especially Excel

What we offer

Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Commuter benefits, discounts and campus perks

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Coordinator, Curricular Programs, MBA Registrar Services

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