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Coordinator, Curricular Programs, MBA Registrar Services

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HBS

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Location:
United States , Boston

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Are you a higher ed professional looking to utilize and contribute your program management skills to a high-energy, innovative environment? Are you excited about being part of a collaborative team deeply committed to providing faculty and students with the highest-level MBA academic experience? Are you looking to be highly engaged in the day-to-day processes that support the MBA Program? If so, consider the coordinator role, where you will be a member of the MBA Registrar Services team with a specific focus on the Curricular programs.

Job Responsibility:

  • Oversee ongoing updates to the Student Information System database (SIS) to ensure accuracy in date, start time, end time and location details as well as faculty/staff access, student enrollment records and grade reporting
  • Assist with creation of all courses in SIS
  • manage lesson and enrollment loads
  • Liaise with Operations on classroom spaces for Elective Curriculum (EC) use
  • Participate in the Required Curriculum (RC) sectioning and discussion group formation process
  • Oversee capacity limits of EC course sections through course selection and cross registration processes, including work with HBS Doctoral Program and MBA Tech Fellows
  • Manage Independent Projects (IP) posting site
  • respond to companies, organizations, alums and faculty who submit project ideas, publish for students and archive at term close
  • Oversee use of online registration tool for Independent Projects (IP) and field questions from students and potential supervisors
  • Data analysis and reporting on EC courses to support faculty and MBA program leadership
  • In collaboration with Support Services, ensure a smooth exam process through management of exam absences and accommodations, including timely updates to faculty and Faculty Support Specialists (FSS) on student exam times outside the standard window
  • Facilitate and track the absence from exam petition process
  • Facilitate exam materials with Course Heads and Unit Coordinators, print exams with MSP, prepare exam classroom materials
  • Assist with scheduling for full array of EC courses in multiple sections
  • Create and monitor exam tool sites and work closely with faculty and Faculty Support Specialists (FSS) on exams from planning through execution
  • Update ShareSites with Curricular Programs-related information for students
  • Staff the EC toolkit and independent project inboxes throughout the year and escalate issues as needed
  • Respond to a high volume of student email questions and requests in a timely manner with judgement and sensitivity
  • Deliver Add/Drop customer service to students in high profile, intense process at term start
  • Monitor student progress toward graduation requirements
  • Work with faculty and Faculty Support Specialists (FSS) on timely grade submission in deadline driven process
  • design communication plan, reminders, and check ins
  • monitor through to completion
  • Connect with Associate Director, Special Projects in any case of grade changes for Academic Performance Committee (APC)
  • Support the EC registration and Add/Drop process by providing information on the registration system and the associated resources for students
  • Support the management of the Add/Drop process including advising students on Add/Drop
  • Assist in creating a staffing and training plan for volunteers who help during the Add/Drop period
  • Support all-hands-on-deck events such as Term Start-up and Graduation
  • Develops relationships with Faculty Support Specialists and Division of Faculty Research and Development (DRFD) team
  • Serve as primary resource for Faculty Support Specialist (FSS)
  • Develop ongoing documentation
  • General Curricular Programs team support – student/faculty non-urgent inquiries
  • Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents
  • This role is responsible for other duties as assigned

Requirements:

  • High School Diploma, GED, or equivalent is required
  • 5+ years of experience in administrative support role(s) is required
  • Education beyond high school may count toward experience
  • Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must
  • Excellent communication and organizational skills
  • Outstanding customer service focus
  • Strong attention to detail
  • Discretion, judgment, and an ability to work with sensitive information in a confidential manner
  • Strong command of Microsoft Office programs especially Excel
What we offer:
  • Generous paid time off including parental leave
  • Medical, dental, and vision health insurance coverage starting on day one
  • Retirement plans with university contributions
  • Wellbeing and mental health resources
  • Support for families and caregivers
  • Professional development opportunities including tuition assistance and reimbursement
  • Commuter benefits, discounts and campus perks

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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