Coordinator, Corporate & Community Engagement Job at United Way (Jacksonville)

Job Description

The Coordinator, Corporate & Community Engagement supports the implementation and day-to-day execution of volunteer and corporate engagement initiatives. This role coordinates operational workflows, manages budget tracking and administrative systems, supports digital platform integrity, and executes repeatable engagement projects to ensure scalable, high-quality corporate engagement experiences aligned with United Way of Northeast Florida’s mission and Corporate Social Responsibility (CSR) initiatives.

Job Responsibility

Process invoices and coordinate budget tracking, ensuring accurate and timely financial and administrative documentation across engagement activities
Track expenses, project-related costs, and revenue-supporting details for engagement initiatives, maintaining accuracy across internal tracking systems
Maintain organized and up-to-date records related to projects, partners, and engagement activities
Track volunteer participation and engagement data
generate routine reports to support operational insights and program effectiveness
Maintain day-to-day content, postings, and data integrity on the Volunteer Hub (Get Connected platform), ensuring accuracy, consistency, and usability
Serve as an internal resource for platform troubleshooting and user support
Train and support nonprofit partners and internal users on platform utilization and best practices, ensuring effective adoption and use
Monitor workflows and identify system inefficiencies
support implementation of process improvements and SOPs to increase efficiency and consistency across programs
Provide guidance and support to nonprofit partners and volunteers to ensure successful participation
Support onboarding and training related to processes, expectations, and tools to promote consistent program execution
Support logistical coordination and execution of Meet ALICE Experience events, including recruiting, materials preparation, participant communication, and rebuild logistics, ensuring smooth and organized delivery
Coordinate and execute volunteer projects, primarily kit-based and repeatable engagement initiatives, ensuring organized implementation, clear volunteer direction, and a high-quality experience
Provide on-site coordination and oversight for volunteer groups, managing flow, troubleshooting issues, and maintaining project standards
Manage DIY volunteer projects and smaller fee-for-service engagement activities under departmental guidance
Coordinate end-to-end implementation of Holiday Food and Gift Drives, including logistics, tracking, and communication
Support large-scale signature events including MLK Day of Service and Day of Action through volunteer communications, registration support, supply coordination, and data tracking
Utilize CRM systems, volunteer platforms, and emerging AI-supported tools to streamline workflows and improve operational efficiency
Serve as first point of contact for volunteer inquiries and general engagement communications, ensuring timely and solutions-oriented responses
Provide logistical and administrative support for corporate and engagement programs as assigned
Perform other duties as assigned by the supervisory team
Ensure a positive, mission-connected volunteer experience by maintaining clear communication, organized project flow, and responsive on-site support

Requirements

Bachelor’s degree preferred or equivalent experience in nonprofit operations, volunteer coordination, administrative management, or related field
3 years experience in volunteer engagement, nonprofit program coordination, corporate engagement support, or related experience
Experience supporting project coordination or event logistics preferred
Experience working with web-based platforms, CRM systems, or volunteer management software strongly preferred
Strong organizational skills and attention to detail
Ability to work independently in a fast-paced, evolving environment
Proficiency with Microsoft 365 (Outlook, Teams, Word, Excel)
Demonstrated comfort learning, managing, and troubleshooting software platforms and digital systems
Openness to utilizing AI-supported tools and emerging technologies to improve efficiency
Strong written and verbal communication skills
Ability to provide clear direction and oversight to volunteer teams
Professional presence and ability to work effectively with diverse personalities, including corporate volunteers and community partners
Data accuracy and process-oriented mindset
Flexibility to work occasional evenings and weekends to support events and engagement activities
Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license, current automobile insurance, and access to a reliable personal vehicle
Ability to pass a background check

Nice to have

Experience supporting project coordination or event logistics
Experience working with web-based platforms, CRM systems, or volunteer management software

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Coordinator, Corporate & Community Engagement

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