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Coordinator 3, Technical Product Sales Support

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Comcast Advertising

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Location:
United States , Livermore

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Category:

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Contract Type:
Employment contract

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Salary:

26.12 - 34.82 USD / Hour

Job Description:

In this role, you'll get to expand territories and spearhead the sales of Comcast Business's innovative products and solutions into new markets. You'll also get to engage in the exciting challenge of acquiring and managing a diverse range of commercial customers, from mid-market and enterprise, to those with multiple locations, through both direct and partner channels. Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. This job manages direct engagement with new accounts, ensuring precise billing setup and fostering digital adoption. It leads in analyzing feedback for NPS improvements, identifies process gaps through data analysis, and handles supervisory responsibilities. It is pivotal in enhancing the customer journey and driving satisfaction through collaboration and expert consultation.

Job Responsibility:

  • Analyzing customer feedback to identify and propose enhancements for Net Promoter System (NPS) elevation
  • Establishing connections with new customers for thorough billing reviews and account setup
  • Running trend analyses and reports to pinpoint and address business process gaps
  • Performing supervisory duties as assigned, leading team efforts, and overseeing project execution
  • Supporting strategic customer engagement to drive actionable insights and service improvements
  • Ensuring detailed account reconciliation across multiple systems to uphold high standards of customer satisfaction
  • Offering specialized product and service consultations tailored to individual customer needs
  • Leading the resolution of complex billing discrepancies to preserve account accuracy and foster customer trust
  • Regular, consistent and punctual attendance
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Requirements:

  • High School Diploma / GED
  • 5-7 Years Relevant Work Experience
  • Customer Experience (CX)
  • Teamwork
  • Communication
What we offer:
  • Paid Time off
  • Physical Wellbeing
  • Financial Wellbeing
  • Emotional Wellbeing
  • Life Events + Family Support
  • Commission (for sales positions)
  • Bonus (for non-sales positions)

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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