This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
In this role, you'll get to expand territories and spearhead the sales of Comcast Business's innovative products and solutions into new markets. You'll also get to engage in the exciting challenge of acquiring and managing a diverse range of commercial customers, from mid-market and enterprise, to those with multiple locations, through both direct and partner channels. Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. This job manages direct engagement with new accounts, ensuring precise billing setup and fostering digital adoption. It leads in analyzing feedback for NPS improvements, identifies process gaps through data analysis, and handles supervisory responsibilities. It is pivotal in enhancing the customer journey and driving satisfaction through collaboration and expert consultation.
Job Responsibility:
Analyzing customer feedback to identify and propose enhancements for Net Promoter System (NPS) elevation
Establishing connections with new customers for thorough billing reviews and account setup
Running trend analyses and reports to pinpoint and address business process gaps
Performing supervisory duties as assigned, leading team efforts, and overseeing project execution
Supporting strategic customer engagement to drive actionable insights and service improvements
Ensuring detailed account reconciliation across multiple systems to uphold high standards of customer satisfaction
Offering specialized product and service consultations tailored to individual customer needs
Leading the resolution of complex billing discrepancies to preserve account accuracy and foster customer trust
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary