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In this role, you'll get to expand territories and spearhead the sales of Comcast Business's innovative products and solutions into new markets. You'll also get to engage in the exciting challenge of acquiring and managing a diverse range of commercial customers, from mid-market and enterprise, to those with multiple locations, through both direct and partner channels.
Job Responsibility:
Analyzing customer feedback to identify and propose enhancements for Net Promoter System (NPS) elevation
Establishing connections with new customers for thorough billing reviews and account setup
Running trend analyses and reports to pinpoint and address business process gaps
Performing supervisory duties as assigned, leading team efforts, and overseeing project execution
Supporting strategic customer engagement to drive actionable insights and service improvements
Ensuring detailed account reconciliation across multiple systems to uphold high standards of customer satisfaction
Offering specialized product and service consultations tailored to individual customer needs
Leading the resolution of complex billing discrepancies to preserve account accuracy and foster customer trust
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary