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Coordination Of Benefits Specialist

United States, Montgomery · Job Posted June 15, 2026
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Job Description

As a Coordination of Benefits Specialist, you will focus on resolving claim denials by working directly with both patients and insurance companies. This role is highly communication-driven, including three-way calls, and requires strong problem-solving to navigate complex, non-linear situations.

Job Responsibility

  • Act as the primary liaison between patients and insurance companies
  • Investigate and resolve coordination of benefits claim denials
  • Conduct high-volume outreach (inbound/outbound calls, texts, letters)
  • Participate in and lead three-way calls with patients and payers
  • Review accounts in depth to secure insurance reimbursement
  • Manage a high-volume workload across multiple payers

Requirements

  • 2+ years of strong experience with insurance follow-up, billing, and/or denials
  • Strong customer service and patient interaction background
  • Knowledge of HIPAA and healthcare billing practices
  • Experience with Epic (preferred) and call center environments
  • Ability to effectively push back and advocate with insurance companies
  • Excellent problem-solving, critical thinking, and communication skills

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

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