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Coordination of Benefits Specialist

United States, Cleveland · Job Posted June 15, 2026
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Job Responsibility

  • Oversee the Coordination of Benefits Denial Team
  • Act as liaison between patients and insurance companies
  • Handle high-volume communication: letters, text messages, and three-way calls
  • Investigate accounts thoroughly to achieve optimal resolution—primarily getting insurance to pay claims

Requirements

  • 2+ years' experience with insurance follow up or denials, as well as customer service experience
  • Strong background in insurance billing and denials, HIPAA compliance, and patient interaction
  • EPIC experience
  • Minimum 2 years of experience
  • Ability to push back on insurance companies effectively
  • Excellent problem-solving and communication skills

What we offer

  • medical, vision, dental, and life and disability insurance
  • 401(k) plan

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